General Manager

Dunkin' Donuts is a globally recognized coffee and baked goods chain known for its commitment to quality, customer service, and community engagement. With a strong presence in Scranton, PA, our Dunkin' Donuts franchise operates under the larger Dunkin' brand umbrella, offering a wide variety of coffee drinks, donuts, and breakfast items that cater to diverse customer preferences. As a franchisee-operated location, we pride ourselves on maintaining the high standards and values that the Dunkin' brand is known for while contributing to the local community with friendly and welcoming service.

We are currently hiring immediately for the position of General Manager at our 1120 S Washington Ave, Scranton, PA location. This role is an exciting opportunity for an individual passionate about leadership, customer experience, and operational excellence. As a General Manager, you will be the heart of our store's day-to-day operations and the primary driver of our culture where Customers Are Really Everything (C.A.R.E. service model).

In this role, you will create an inviting and comfortable environment where customers can come to enjoy great coffee, meet friends, and experience a consistently outstanding visit. Your leadership will be critical in developing and mentoring your team to provide flawless service and memorable experiences every day. This position offers a chance to hone and develop your management skills with a pathway for career advancement within Dunkin' Donuts.

The ideal candidate will be invested in fostering a team atmosphere based on authentic, fun, and fast customer service. You will take ownership of operational performance, team development, and community connection, enhancing our growing business. With competitive pay, a comprehensive benefits package including medical and dental coverage, paid time off, and additional incentives such as monthly bonuses, this role is tailored to those looking to make a positive impact while advancing their career in a vibrant, supportive environment.

You will join a franchisee-operated location, which means that while you will work under the Dunkin' brand, your direct employer will be the franchisee, a local business owner responsible for employees, wage, and benefits. The Dunkin' trademarks, logos, and designs are used under license from DD IP Holder, LLC. This position offers you a unique opportunity to be part of a nationally recognized brand while having the community connection and responsibility of a local business leader.