Job Overview
Compensation
Salary
Range $48,900.00 - $73,100.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
flexible schedule
Paid training
Job Description
Papa John's is a renowned international pizza delivery and takeout chain known for its commitment to quality, fresh ingredients, and excellent customer service. Since its founding, Papa John's has grown tremendously and operates hundreds of restaurants worldwide, consistently focusing on delivering high-quality products and superior customer experiences. The company is dedicated to fostering a culture of pride, accountability, and teamwork among all its employees, which has contributed to its strong brand presence and loyal customer base. Papa John's mission involves not only serving delicious pizzas but also ensuring every location maintains high standards in operational excellence and customer satisfaction. This is particularly important in their restaurant management roles, where leaders are entrusted with upholding these standards and leading their teams to success.
The General Manager role at Papa John's is a pivotal leadership position responsible for managing all aspects of the restaurant’s operations to ensure both product quality and customer service excellence. As the General Manager, you are expected to be a self-sufficient leader who makes informed quality decisions and motivates the team by instilling pride and accountability. This role entails managing daily operations, enforcing all company policies and procedures, and ensuring compliance with all federal, state, and local regulations, including ethical business practices. Effective leadership in this position directly impacts the restaurant's profitability and the overall customer experience.
This role involves actively overseeing the creation and maintenance of a quality system that guarantees every product delivered meets Papa John’s stringent standards and accurately reflects the customer’s order. The General Manager plays a critical role in addressing and resolving customer concerns promptly and professionally while continuously soliciting and utilizing customer feedback to improve restaurant operations and foster brand loyalty. Communication and training are key components of this role, as the General Manager must effectively convey quality standards to team members using available resources such as the Operations Manual and Team Member Handbook.
Recruitment and team development are also vital responsibilities. The General Manager ensures that recruitment efforts focus on candidates who are customer-driven, maintains appropriate staffing levels based on projected sales, and conducts comprehensive orientation and training so that all team members exceed customer expectations. Monitoring performance, maintaining uniform and appearance standards, establishing clear performance expectations, and conducting timely performance reviews are also part of effectively managing a motivated team. Handling disciplinary actions when necessary and coaching team members to improve performance helps sustain a positive, energetic, and collaborative work environment.
Financial management is a significant aspect of the role, with obligations to manage sales goals in alignment with budgets and historical data by fostering excellent customer service and encouraging upselling through targeted team training. The General Manager is also responsible for driving profitability by controlling food, labor, and other operational costs within budgetary limits, utilizing tools such as the FOCUS System to monitor, analyze, and address financial performance trends. This encompasses inventory management through computerized systems to maintain adequate stock levels, reduce waste, and minimize losses.
Additionally, the General Manager ensures the restaurant is clean, fully equipped, and in good working condition, strictly adhering to safety and security standards at all times. Preventative maintenance and timely repairs are managed to protect the company’s assets and provide a safe environment for both customers and team members.
Overall, this role demands a proactive leader with a robust skill set across operations, team leadership, customer relations, and financial management. It is ideal for candidates who thrive in a dynamic restaurant environment and are dedicated to fostering a culture of excellence and continuous improvement at every level of the restaurant’s operation.
The General Manager role at Papa John's is a pivotal leadership position responsible for managing all aspects of the restaurant’s operations to ensure both product quality and customer service excellence. As the General Manager, you are expected to be a self-sufficient leader who makes informed quality decisions and motivates the team by instilling pride and accountability. This role entails managing daily operations, enforcing all company policies and procedures, and ensuring compliance with all federal, state, and local regulations, including ethical business practices. Effective leadership in this position directly impacts the restaurant's profitability and the overall customer experience.
This role involves actively overseeing the creation and maintenance of a quality system that guarantees every product delivered meets Papa John’s stringent standards and accurately reflects the customer’s order. The General Manager plays a critical role in addressing and resolving customer concerns promptly and professionally while continuously soliciting and utilizing customer feedback to improve restaurant operations and foster brand loyalty. Communication and training are key components of this role, as the General Manager must effectively convey quality standards to team members using available resources such as the Operations Manual and Team Member Handbook.
Recruitment and team development are also vital responsibilities. The General Manager ensures that recruitment efforts focus on candidates who are customer-driven, maintains appropriate staffing levels based on projected sales, and conducts comprehensive orientation and training so that all team members exceed customer expectations. Monitoring performance, maintaining uniform and appearance standards, establishing clear performance expectations, and conducting timely performance reviews are also part of effectively managing a motivated team. Handling disciplinary actions when necessary and coaching team members to improve performance helps sustain a positive, energetic, and collaborative work environment.
Financial management is a significant aspect of the role, with obligations to manage sales goals in alignment with budgets and historical data by fostering excellent customer service and encouraging upselling through targeted team training. The General Manager is also responsible for driving profitability by controlling food, labor, and other operational costs within budgetary limits, utilizing tools such as the FOCUS System to monitor, analyze, and address financial performance trends. This encompasses inventory management through computerized systems to maintain adequate stock levels, reduce waste, and minimize losses.
Additionally, the General Manager ensures the restaurant is clean, fully equipped, and in good working condition, strictly adhering to safety and security standards at all times. Preventative maintenance and timely repairs are managed to protect the company’s assets and provide a safe environment for both customers and team members.
Overall, this role demands a proactive leader with a robust skill set across operations, team leadership, customer relations, and financial management. It is ideal for candidates who thrive in a dynamic restaurant environment and are dedicated to fostering a culture of excellence and continuous improvement at every level of the restaurant’s operation.
Job Requirements
- High school diploma or GED
- Serv-Safe or local or state food service certification preferred
- Two years restaurant management or supervision experience preferred
- Must have a valid driver’s license under the state laws where employed
- Proof of insurance
- Satisfactory vehicle and ability to drive
- Skills in cash management
- Planning and organization
- Effective communication
Job Qualifications
- High school diploma or GED
- Serv-Safe or local or state food service certification preferred
- Two years restaurant management or supervision experience preferred
- Skills in cash management
- Planning and organization
- Effective communication
Job Duties
- Provide quality products to customers by building a system of quality with team members which ensures each delivered product meets standards and accurately reflects the customer's order
- Professionally and promptly respond to all customer concerns or issues
- Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty
- Communicate, train, and promote quality standards to team members by utilizing all available tools including operations manual and team member handbook
- Actively recruit customer focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations
- Ensure compliance with uniform and appearance standards, establish and communicate performance expectations and conduct timely and effective performance reviews
- Document performance issues and take appropriate disciplinary action up to and including termination
- Effectively coach and develop team members to ensure entire team is quality and customer focused and build an atmosphere of teamwork, energy and fun
- Manage sales goals against budget and prior year by providing prompt and friendly customer service, building check averages through team member training on products and sales execution
- Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community
- Manage profit goals against budget and prior year
- Ensure food, labor and other controllable costs stay within budget and correct deviations from the budget by accurately utilizing the FOCUS System
- Develop and implement appropriate plans to resolve unfavorable trends and enhance profits
- Execute administrative and cash management duties
- Plan and manage adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss
- Manage company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly
- Ensure restaurant meets safety and security standards at all times
- Oversee preventative maintenance and repairs when necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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