General Manager

Steak 'n Shake is a renowned quick service restaurant (QSR) chain known for its commitment to delivering quality food and exceptional hospitality. As one of the fastest growing QSRs in America, Steak 'n Shake prides itself on modernizing its operations, expanding its footprint rapidly, and offering real food made from real ingredients at real value. The company is dedicated to providing healthy food options without compromising on taste or affordability, making it a popular choice among customers seeking classic American dining experiences with a modern twist.

As a forward-thinking organization, Steak 'n Shake emphasizes a culture of ownership and leadership. They believe that successful general managers are not merely employees but potential owners who lead by example, engage with their teams on the floor, and take full ownership of their restaurant's performance. This role offers a unique pathway to franchise ownership, making it a partnership opportunity where hard-working managers can transition into franchisee partners. This means stepping beyond traditional managerial roles and becoming entrepreneurs who own and operate their own store, enjoying the rewards of building a successful business.

The General Manager - Partnership Opportunity role at Steak 'n Shake is a full-time position with a competitive salary of up to $80,000. It is designed for individuals who are passionate about delivering the highest standards of hospitality, leading from the front, and driving their team to success. This position demands a hands-on leadership style where the GM is active on the production line, drive-through, and dining room, creating a positive and efficient environment for both customers and employees.

A key aspect of this role is the responsibility of setting the gold standard in customer service. The GM ensures that every guest experiences top-tier hospitality, reflecting the company’s core value to treat others the way they want to be treated. Leading a high-performing team is essential, involving rigorous recruiting, training, and accountability measures to maintain Steak 'n Shake's brand integrity, food safety, and overall standards.

Data-driven decision making is critical to success in this position. The General Manager uses key performance indicators such as speed of service, guest satisfaction scores, and cost management to guide daily operations and improve outcomes continually. This role requires proactive leadership where the manager does not only react to situations but actively drives improvements and solves problems.

Individuals stepping into this role should possess an owner’s mindset, understanding that every dollar spent, every guest interaction, and every team member's contribution directly impacts the business’s success. This mindset is vital as those who excel in this role will be invited to join the Franchisee Partner Program, ultimately owning the Steak 'n Shake location they helped grow and manage.

In addition to competitive wages, Steak 'n Shake offers comprehensive benefits that support the general manager's well-being today and into the future. These benefits include medical, dental, vision, life and disability insurance, along with hospital indemnity, critical illness coverage, accident insurance, and a 401(k) plan with an employer safe-harbor match. Employees also enjoy perks such as meal discounts, paid training, an employee assistance program, and access to an associate emergency foundation.

Overall, this opportunity is more than just a paycheck. It is a chance to build a thriving career in the restaurant industry with clear growth and ownership possibilities. Steak 'n Shake is looking for motivated leaders who are ready to run toward challenges, embrace responsibility, and own their future.