General Manager

Fort Wayne, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $44,600.00 - $66,700.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

performance bonuses

Job Description

Highgate is a premier real estate investment and hospitality management company renowned for its extensive portfolio and significant presence in the global hospitality industry. Managing over $15 billion in assets, Highgate operates more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With a history that spans over 30 years, Highgate has earned a reputation as an innovator dedicated to excellence, specializing in all phases of the hotel property lifecycle. This includes strategic planning, development, recapitalization, and disposition, allowing the company to maintain a diverse collection of lifestyle hotel brands, legacy brands, and independent hotels and resorts. Highgate is well-known for integrating contemporary programming with advanced digital strategies and industry-leading revenue management tools that anticipate and adapt to changing market dynamics, optimizing asset performance and maximizing hotel profitability.

Highgate boasts a seasoned executive leadership team with multiple corporate offices worldwide, positioning the company as a trusted partner for premier ownership groups and prominent hotel brands. Their forward-thinking approach and expert management have fostered a strong portfolio that consistently drives success in the hospitality sector.

The role of General Manager at Hampton Inn Fort Wayne, managed under the Highgate umbrella, is pivotal in sustaining this legacy of high-performance hospitality management. Located at 5702 Challenger Parkway in Fort Wayne, IN, this position demands a dynamic leader with a sharp business acumen and a passion for hospitality excellence. The General Manager is responsible for ensuring hotel profitability by focusing on revenue generation, meticulous cost control, superior guest satisfaction, and employee development. This high-level role requires daily operational oversight, including frequent interaction with department heads to align activities with business objectives. The General Manager conducts regular staff meetings and training sessions to uphold Highgate’s standards, ensuring consistent quality and service excellence.

Moreover, the General Manager collaborates closely with the Director of Sales to drive hotel sales, engages with key accounts, and participates actively in community and client events. They also play a critical role in financial management, performing monthly forecasting, budget reviews, and overseeing accounts payable and receivable processes to ensure accurate financial control. Leadership in employee motivation, counseling, and development is a cornerstone of this role, as is maintaining the physical property’s condition through inspections and preventive maintenance programs.

Overall, this position requires a strategic thinker with strong interpersonal skills, a commitment to guest and employee satisfaction, and the ability to manage multiple priorities effectively. The General Manager at Hampton Inn Fort Wayne is expected to lead by example, fostering a positive, team-oriented environment dedicated to superior service and operational excellence, in line with Highgate's distinguished standards and practices.

Job Requirements

At least 6 years progressive experience in a hotel or related field
or a 4-year college degree and 4 to 5 years related experience
or a 2-year college degree and 5 to 6 years related experience
Exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to lift, carry, push, pull, or move objects
Maintain a warm and friendly demeanor at all times
Effectively communicate verbally and in writing with all levels of employees and guests
Effectively listen to, understand, and clarify concerns raised by employees and guests
Ability to multitask and prioritize departmental functions to meet deadlines
Approach all encounters in an attentive, friendly, courteous, and service-oriented manner
Attend all hotel required meetings and trainings
Participate in Management On Duty coverage as required
Maintain regular attendance per scheduling needs
Maintain high standards of personal appearance and grooming
Comply with company standards and regulations for safe and efficient operations
Effective problem handling including anticipating and solving issues
Ability to understand and evaluate complex information and data
Maintain confidentiality of information
Perform other duties as assigned by management

Job Qualifications

Bachelor's degree or equivalent experience
Proven leadership and management skills in hospitality
Strong financial acumen and ability to manage budgets and forecasts
Excellent communication and interpersonal skills
Demonstrated ability to develop and motivate teams
Experience in sales and client relationship management
Proficiency in hotel management software and revenue management tools
Ability to maintain high standards of guest service and operational excellence
Knowledge of industry standards and compliance requirements

Job Duties

Tour the operating departments daily, making adjustments as needed via department heads
Conduct weekly staff meetings and training sessions according to Highgate Hotel standards
Meet all financial review dates and corporate directed programs in a timely fashion
Hold monthly financial reviews with department managers and supervisors
Ensure department heads maintain budgeted productivity levels and adherence to accounting procedures
Develop managers for future advancement through competency and corporate training programs
Conduct daily meetings with sales teams to drive prospecting and account management
Play a key role in hotel sales efforts including client engagement and hosting events
Participate in Management On Duty coverage as scheduled
Monitor and support the development of management trainees
Adhere to Highgate Hotel policies and train managers to ensure compliance
Assist in the budget process and financial forecasting
Ensure service standard training and compliance with Highgate’s Garden Standard of the Week
Create a positive team-oriented environment focused on guest satisfaction and employee motivation
Inspect rooms regularly with Housekeeping and Engineering managers
Ensure prompt processing of invoices and financial documentation
Manage cleanliness and maintenance of the property through inspections and maintenance programs
Maintain attentive, friendly, courteous, and efficient interactions with guests and employees
Prepare and conduct interviews and hiring procedures in compliance with company SOPs
Perform performance appraisals and administer disciplinary actions following company policies
Meet clients and assist in sales efforts on property
Ensure security procedures are followed including safe audits
Participate in credit meetings and manage credit and collection policies
Complete required corporate training and certify others as required
Ensure all scheduled meetings take place on property