Job Overview
Employment Type
Full-time
Compensation
Salary
Range $56,900.00 - $85,000.00
Work Schedule
Standard Hours
Benefits
On-site housing
competitive salary
Health Insurance
Paid Time Off
Employee Discounts
Professional development opportunities
Retirement plan options
Job Description
Shore Haven Inn, located in the heart of Falmouth, Cape Cod, is a historically iconic seasonal property that has recently undergone a comprehensive renovation and redesign to offer a luxury boutique experience unlike any other in the region. This unique hotel combines the charm of Cape Cod with modern sophistication and personalized service, making it a premier destination for guests seeking exceptional hospitality during the summer and beyond. The inn's location provides guests with easy access to the beach and downtown Falmouth, enhancing its allure as a top seasonal getaway spot.
The General Manager position at Shore Haven Inn is a pivotal leadership role that includes the exciting opportunity for on-site housing, catering to both seasonal and year-round candidates, with a preference for a committed long-term leader eager to grow alongside the property. This role is best suited for an individual who is passionate about hospitality, driven by revenue growth, and dedicated to maintaining high standards of guest service. The General Manager will oversee all hotel operations, including executing the Lark breakfast program, ensuring a seamless experience for guests from check-in to departure, and building a high-performing team that reflects the company's core values.
This role requires a dynamic leader who can effectively manage the balance between revenue growth and expense control while fostering an atmosphere of excellence. The General Manager is responsible for developing and maintaining the annual business plan, which encompasses the operating budget, staffing plan, marketing strategies, and capital expenditures. Attention to detail and strategic oversight will be critical in managing internal controls related to cash and inventories, as well as optimizing sales and marketing initiatives to maximize revenue. Relationship management with property owners, management companies, and key hotel accounts is also a fundamental component of the role.
Beyond operational oversight, the General Manager is charged with nurturing a corporate culture that champions the company’s values of integrity, concern for others, collaboration, accountability, and hospitality soul. These values are imperative in creating a positive work environment and delivering memorable guest experiences. The ideal candidate will possess superior leadership qualities, including the ability to motivate, mentor, and counsel team members with an emphasis on high morale and guest satisfaction.
The position demands excellent communication skills, both verbal and written, alongside strong problem-solving capabilities and sound judgment to handle guest and employee concerns professionally and efficiently. Additionally, the ability to multitask and maintain composure under pressure is crucial for success in this fast-paced hospitality environment. Proficiency in using technology, including Microsoft Office and Google Suite, will support daily administrative and operational functions.
Candidates for the General Manager role should have a minimum of three years of leadership or supervisory experience within the hospitality industry or equivalent, along with a college degree or substantial relevant work experience. Physical demands include extended periods of standing, walking, bending, and occasional lifting up to 50 pounds. This role offers not only a competitive salary but also an enriched professional environment committed to employee growth and a supportive team culture.
Joining Shore Haven Inn means becoming part of a team that values each employee and guest, fostering lifelong memories in one of New England’s premier summer destinations. If you are a hospitality professional looking to lead a beautifully reimagined property with a rich history and distinct luxury appeal, this opportunity is designed for you.
The General Manager position at Shore Haven Inn is a pivotal leadership role that includes the exciting opportunity for on-site housing, catering to both seasonal and year-round candidates, with a preference for a committed long-term leader eager to grow alongside the property. This role is best suited for an individual who is passionate about hospitality, driven by revenue growth, and dedicated to maintaining high standards of guest service. The General Manager will oversee all hotel operations, including executing the Lark breakfast program, ensuring a seamless experience for guests from check-in to departure, and building a high-performing team that reflects the company's core values.
This role requires a dynamic leader who can effectively manage the balance between revenue growth and expense control while fostering an atmosphere of excellence. The General Manager is responsible for developing and maintaining the annual business plan, which encompasses the operating budget, staffing plan, marketing strategies, and capital expenditures. Attention to detail and strategic oversight will be critical in managing internal controls related to cash and inventories, as well as optimizing sales and marketing initiatives to maximize revenue. Relationship management with property owners, management companies, and key hotel accounts is also a fundamental component of the role.
Beyond operational oversight, the General Manager is charged with nurturing a corporate culture that champions the company’s values of integrity, concern for others, collaboration, accountability, and hospitality soul. These values are imperative in creating a positive work environment and delivering memorable guest experiences. The ideal candidate will possess superior leadership qualities, including the ability to motivate, mentor, and counsel team members with an emphasis on high morale and guest satisfaction.
The position demands excellent communication skills, both verbal and written, alongside strong problem-solving capabilities and sound judgment to handle guest and employee concerns professionally and efficiently. Additionally, the ability to multitask and maintain composure under pressure is crucial for success in this fast-paced hospitality environment. Proficiency in using technology, including Microsoft Office and Google Suite, will support daily administrative and operational functions.
Candidates for the General Manager role should have a minimum of three years of leadership or supervisory experience within the hospitality industry or equivalent, along with a college degree or substantial relevant work experience. Physical demands include extended periods of standing, walking, bending, and occasional lifting up to 50 pounds. This role offers not only a competitive salary but also an enriched professional environment committed to employee growth and a supportive team culture.
Joining Shore Haven Inn means becoming part of a team that values each employee and guest, fostering lifelong memories in one of New England’s premier summer destinations. If you are a hospitality professional looking to lead a beautifully reimagined property with a rich history and distinct luxury appeal, this opportunity is designed for you.
Job Requirements
- Legally authorized to work in the United States
- completion of I-9 form within first three days of employment
- ability to work flexible schedules including weekends, nights and holidays
- regular and punctual attendance
- ability to communicate effectively in writing and verbally
- ability to follow instructions
- commitment to working safely and adhering to safety policies
- ability to perform essential job functions with reasonable accommodations if needed
- physical ability to walk, stand, bend and lift up to 50 pounds
- ability to maintain composure under pressure
- adherence to company policies and values
- proactive and positive attitude
- willingness to complete required performance documentation
- compliance with guest privacy and safety standards
Job Qualifications
- Minimum of 3 years of leadership, management or supervisory experience preferred
- college degree or equivalent work experience
- excellent verbal and written communication skills
- strong leadership and coaching abilities
- proven problem-solving and analytical skills
- ability to maintain confidentiality and exercise good judgment
- proficiency in computer technology including Microsoft Office and Google Suite
- ability to multitask, prioritize and manage time effectively
- strong attention to detail
- experience in hospitality or hotel management preferred
Job Duties
- Develop and maintain the annual business plan including operating budget, staffing plan, marketing plan and capital budget
- manage all expense areas with appropriate internal controls for cash and inventories
- maximize total revenue through sales, marketing initiatives and proactive revenue management strategies
- manage and nurture relationships between the owner, management company and hotel
- develop and maintain relationships with key hotel accounts
- establish, measure and monitor goals and incentive plans for department heads
- conduct 90 day performance reviews of department managers
- meet or exceed targeted payroll standards
- monitor average hours worked and status of employees for benefit plans
- ensure appropriate staffing and assignment of daily duties
- complete weekly payroll processing
- fulfill reporting requirements and liaise with related staff
- ensure the safety committee is formed and meetings are held monthly
- maintain cleanliness and upkeep of the property
- provide department-specific safety orientation and ongoing training
- promote company safety policies and participate in safety committee meetings
- support the hotel in achieving high performance in service and profitability
- hold oneself and others accountable for results
- support a culture of high employee morale and performance
- provide strong leadership and motivate staff
- respond quickly and courteously to guest and employee concerns
- coach, motivate and resolve employee issues with timely feedback
- maintain accurate documentation of performance and attendance
- schedule staffing and assign duties to meet hotel needs and control payroll
- recruit, train and orient new employees
- adjust pay rates and employment status
- monitor compliance with payroll and attendance policies
- manage workers' compensation claims
- communicate hotel events and policies to staff
- attend manager meetings
- participate in budgeting and manage expenses
- assume managerial duties in GM's absence
- embrace change and innovation
- proficiently use technology to maximize productivity
- train team on payroll system
- maintain high standards of safety and security
- ensure compliance with guest privacy standards
- report any injuries promptly
- act as a safety and security agent by identifying risks
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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