General Manager

Steak 'n Shake is a leading quick-service restaurant (QSR) chain known for its classic American fare, including hand-dipped milkshakes and delicious, made-to-order burgers. As the fastest-growing QSR in America, Steak 'n Shake is on an impressive trajectory of growth and modernization. The company is focused on raising hospitality standards, implementing innovative operational improvements, and expanding its footprint rapidly across the nation. With a strong emphasis on real food, real ingredients, and real value, Steak 'n Shake is a healthy company committed to providing healthy food options at great prices. This commitment extends not only to the food but also to the overall guest experience, ensuring every visit is welcoming and satisfying. The company values leadership from the ground up and offers its general managers (GMs) a unique opportunity to achieve the American Dream as franchise owners.

This role is not just a managerial position; it is a path towards ownership. The General Manager position at Steak 'n Shake is designed for dynamic leaders who prefer to lead from the front lines, engaging directly with the team and customers rather than managing from a distance. GMs are empowered to take full ownership of their restaurant's performance, driving key business metrics such as food cost, labor percentages, guest satisfaction, and speed of service. Managers who excel in this role are invited into the Franchisee Partner Program, which allows them to transition from employees to business owners. This partnership opportunity means you will not only run the restaurant but also hold real equity in the business you build and grow.

As a General Manager, you will play a pivotal role in transforming people’s lives by providing the highest standard of service in the industry. Your responsibility will be to create an environment where exceptional hospitality flourishes, leading your team through every facet of store operations including the grill, drive-through, and dining room. The company is seeking individuals with a hands-on leadership style who can build, grow, and maintain a high-performing team while upholding Steak 'n Shake’s rigorous standards for food safety, cleanliness, and guest experience.

Steak 'n Shake supports its managers with competitive salaries of up to $80,000 annually and a comprehensive benefits package designed to support employees and their families in both the short and long term. These benefits include medical, dental, and vision coverage, as well as life and disability insurance, critical illness coverage, and a 401(k) plan with a company match. Additional perks such as meal discounts, paid training, an Employee Assistance Program, and access to the Associate Emergency Foundation further augment the value offered to employees.

This Full-Time General Manager role is best suited for candidates with at least 3 years of experience in QSR or fast-casual restaurant management who possess a strong financial acumen, including proficiency in profit and loss management. The ideal candidate can confidently quote key business metrics from memory and thrives in an active, hands-on environment. Success in this position is measured by your ability to meet weekly operational targets, maintain high team engagement, and uphold the brand values that make Steak 'n Shake a beloved name nationwide.

If you are someone who runs toward challenges, leads with passion, and has an owner’s mindset ready to grow into a business partner, Steak 'n Shake offers an unparalleled opportunity to own your future while delivering exceptional dining experiences every day.