Job Overview
Compensation
Salary
Range $31,700.00 - $47,400.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
performance bonuses
Job Description
The hiring establishment is a prestigious hotel known for delivering exceptional hospitality experiences in a competitive market. This hotel operates across multiple departments including Front Office, Housekeeping, Food and Beverage, Banquets, Sales & Marketing, and Engineering, aiming to provide an outstanding guest experience combined with profitable and efficient operations. Recognized within the community for both luxury and attention to detail, the hotel has built a strong reputation for quality services and a welcoming atmosphere. It emphasizes a guest-centric culture, ensuring that every visitor receives memorable and personalized service, reinforcing its brand within the hospitality industry.
The role of the General Manager is a critical leadership position responsible for overseeing the comprehensive operation and administration of the entire hotel. This position requires a strategic thinker and operational leader who can manage diverse departments and ensure all teams work cohesively to achieve high standards of service and operational excellence. The General Manager will be tasked with the formulation and implementation of policies and strategies that maximize profitability while delivering a superior guest experience. This involves planning, directing, and coordinating efforts to improve service quality, employee motivation, and financial outcomes.
Specifically, the General Manager will foster a culture that promotes experiential hospitality, ensuring guests enjoy unique and memorable stays. They will lead by example, embodying a hands-on approach to managing operations and empowering employees to strive for excellence. The role involves actively engaging with the local community and maintaining the property’s brand image through storytelling and partnerships within the hospitality sector. Key responsibilities include managing hotel staffing, budgeting, pricing, marketing strategies, and maintaining quality standards across all departments.
Furthermore, the General Manager is charged with driving team development by focusing on motivation, training, and education to help employees reach their professional goals. They must maintain a strong awareness of market trends, competitor activities, and evolving hospitality standards to keep the hotel competitive. The role also includes human resources oversight, financial forecasting and reporting, inventory control, and ensuring compliance with all operational and safety standards. Guest service is paramount, requiring the General Manager to manage guest feedback directly, resolve concerns, and promote initiatives that enhance service quality and satisfaction scores.
This position offers a unique opportunity for a seasoned hotel professional to influence a leading property’s success, combining strong management capabilities with a passion for hospitality. It involves a mix of strategic leadership, hands-on management, community involvement, and financial stewardship to sustain and grow the hotel’s brand and profitability in a dynamic market environment.
The role of the General Manager is a critical leadership position responsible for overseeing the comprehensive operation and administration of the entire hotel. This position requires a strategic thinker and operational leader who can manage diverse departments and ensure all teams work cohesively to achieve high standards of service and operational excellence. The General Manager will be tasked with the formulation and implementation of policies and strategies that maximize profitability while delivering a superior guest experience. This involves planning, directing, and coordinating efforts to improve service quality, employee motivation, and financial outcomes.
Specifically, the General Manager will foster a culture that promotes experiential hospitality, ensuring guests enjoy unique and memorable stays. They will lead by example, embodying a hands-on approach to managing operations and empowering employees to strive for excellence. The role involves actively engaging with the local community and maintaining the property’s brand image through storytelling and partnerships within the hospitality sector. Key responsibilities include managing hotel staffing, budgeting, pricing, marketing strategies, and maintaining quality standards across all departments.
Furthermore, the General Manager is charged with driving team development by focusing on motivation, training, and education to help employees reach their professional goals. They must maintain a strong awareness of market trends, competitor activities, and evolving hospitality standards to keep the hotel competitive. The role also includes human resources oversight, financial forecasting and reporting, inventory control, and ensuring compliance with all operational and safety standards. Guest service is paramount, requiring the General Manager to manage guest feedback directly, resolve concerns, and promote initiatives that enhance service quality and satisfaction scores.
This position offers a unique opportunity for a seasoned hotel professional to influence a leading property’s success, combining strong management capabilities with a passion for hospitality. It involves a mix of strategic leadership, hands-on management, community involvement, and financial stewardship to sustain and grow the hotel’s brand and profitability in a dynamic market environment.
Job Requirements
- College degree and five years of related experience in hotel operations
- Strong verbal and written communication skills
- Significant attention to detail
- Complete understanding of NOI profitability and budget goals
- Computer skills required with experience in hotel information systems preferred
- Construction experience recommended but not required
Job Qualifications
- College degree
- Five years of related experience in hotel operations
- Strong verbal and written communication skills
- Significant attention to detail
- Complete understanding of NOI profitability and budget goals
- Computer skills with experience in hotel information systems preferred
- Knowledge of construction recommended but not required
Job Duties
- Develop a culture forward atmosphere for the enjoyment of guests and team members alike
- Focus on experiential hospitality, implementing systems to provide consistently high levels of service to guests while creating unique and memorable individual experiences
- Champion continued development, motivation, training and education of team members to achieve their personal goals and growth
- Lead by example and have a roll up your sleeves, get the job done as a team mentality
- Be a passionate storyteller, becoming intimately knowledgeable about the history and branding of the property as well as local community relationships and support of fellow hospitality businesses
- Keep abreast of the competition, local events, and hospitality trends
- Work collaboratively with managers and supervisors to meet or exceed the hotel's financial budget and guest service goals
- Establish consistent operating procedures and ensure they are consistently followed
- Responsible for the appropriate scheduling of hotel staff to ensure guest needs while ensuring labor budgets are withheld
- Responsible for all property based Human Resources and accounting functions, including monthly forecasting and reporting, inventory, cash flow and annual budget writing
- Assist in the development of the annual marketing plan & budget by developing strategies to increase occupancy and revenue
- Participate in weekly revenue management and sales strategies calls
- Conduct daily stand-up meetings with management/staff to ensure employees are informed
- Ensure the cleanliness and condition of all equipment and each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis
- Responsible for Guest Service scores, review the scores with the staff, site areas for improvement, and create incentives for hotel staff
- Handle guest feedback and special requests, resolve any guest issue, and respond to guest reviews
- Demonstrate a commitment to servicing the guest and takes initiative to speak to all guests
- Show personal control by maintaining a positive attitude, and staying calm and patient in all situations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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