General Manager

On the Go is a premier hospitality company specializing in enhancing the dining and retail experience within some of North America's busiest airports. With over 300 unique dining and retail locations, On the Go is renowned for combining world-class hospitality with award-winning dining concepts and cutting-edge technology. Their mission is centered on creating exceptional guest experiences through the dedicated efforts of their talented Crewmembers. Known for a strong culture that puts people first, On the Go invests heavily in team development and fosters a dynamic, fast-paced work environment where growth and learning are prioritized. This commitment enhances both employee satisfaction and customer service quality across their numerous airport locations.

This role is located at MCO Airport and is a full-time, salaried position offering a compensation range of $65,000 to $75,000 per year. The General Manager position reports directly to the Airport Director and plays a pivotal leadership role within On the Go's airport operations. The General Manager oversees the day-to-day management of multiple OTG units, focusing on restaurants and Cibo Markets. This includes all aspects of operational management such as staffing both Front of the House and Back of the House, employee development and training, ensuring high-quality food standards and presentation, managing inventory and merchandising, as well as labor and cost control to meet budgetary goals.

The General Manager is responsible for promoting a culture of pride, cooperation, and success within their units. They ensure adherence to policies and procedures and actively drive guest service excellence. Additionally, they take front-line responsibility for scheduling, managing costs and sales projections weekly, and maintaining efficient staffing levels. Leadership in this role also extends to hiring and recruitment, fostering a positive workplace culture, and ensuring a safe, hazard-free work environment aligned with company safety policies. By providing clear direction to managers and crewmembers alike, the General Manager ensures team alignment and achievement of operational and financial objectives.

Ideal candidates will have a strong background in multi-unit management, preferably in hospitality or retail settings, with a passion for leadership and service excellence. The role demands exceptional communication skills, the ability to coach and develop teams, and a dedication to embodying On the Go's core values—Care, Continuous Improvement, Quality, and Teamwork. The General Manager is a critical driver of success for the company, linking strategic goals with daily operational execution at one of On the Go's key airport locations.