General Manager

Steak 'n Shake is a renowned restaurant company known for delivering high-quality food and exceptional customer service in a welcoming atmosphere. Established with a commitment to achieving excellence through operational and financial standards, Steak 'n Shake focuses on creating a memorable dining experience for every guest. The company prides itself on its dedication to safety, quality, and superior hospitality that aligns with its mission and vision. As a respected player in the restaurant industry, Steak 'n Shake continually seeks talented individuals passionate about leadership and team development to join their dynamic environment. The General Manager role is a pivotal position within Steak 'n Shake, responsible for overseeing one restaurant's operations and leading the management and associate team to meet the brand's operational and financial goals across all shifts.

This full-time General Manager position, reporting directly to the Division President, entails primary leadership responsibilities that include assessing and improving team performance through coaching and mentoring. The role demands a strategic partner who will ensure compliance with all company policies, health and safety standards, and operational procedures while fostering a culture of excellence and guest satisfaction. The General Manager manages labor and food costs to maintain profitability while inspiring the team to provide gold standard service. Support is provided at the market level by a Human Resource Manager and Field Training Manager, allowing this role to focus on driving business growth and operational efficiency. This position requires a leader experienced in decision-making and problem-solving, with the authority to make final decisions on hiring, disciplinary actions, and terminations, emphasizing the importance of strong leadership and accountability.

The General Manager will build a positive work environment by selecting service-oriented associates and implementing ongoing coaching to reinforce Steak 'n Shake's core principles such as the Golden Rule and the relentless pursuit of excellence. Engaging directly with guests to exceed their expectations and promptly addressing concerns is a crucial part of the role, utilizing the company's guest recovery model to ensure customer satisfaction. The General Manager is responsible for maintaining brand protection by enforcing food quality and safety standards and ensures that all shifts are appropriately staffed to optimize service and operational success.

Financial management is another critical aspect of this role, involving precise labor scheduling, inventory control, and cash handling procedures to meet and exceed business objectives. The General Manager coordinates with management to validate staffing, manage food and supply orders, oversee inventory processes, and analyze key performance indicators to continuously improve restaurant performance. This role plays a significant part in the broader organizational strategy, contributing to the successful implementation of Steak 'n Shake's business goals while cultivating a motivated and effective team.

Throughout the tenure with Steak 'n Shake, the General Manager will demonstrate advanced competency in communication, coaching, team creation, food and service standards management, and financial accountability. Career progression opportunities are available, including pathways to Field Training Manager or Franchise Partner roles, highlighting Steak 'n Shake's commitment to employee development and growth within the company. The position requires flexibility, stamina, and strong interpersonal skills to manage all aspects of restaurant operations effectively while standing and moving for extended periods. Overall, the General Manager role at Steak 'n Shake offers a challenging and rewarding career opportunity for professionals eager to lead in a fast-paced, customer-focused restaurant environment.