General Manager

Hyatt Hotels Corporation is a leading global hospitality company known for its commitment to caring for people so they can be their best. Hyatt operates a premier portfolio of hotels, resorts, and vacation properties worldwide, catering to a diverse range of guests including leisure travelers, corporate clients, and groups. The company’s brand promise centers around delivering authentic and caring experiences that foster lasting connections with guests, colleagues, owners, and local communities. Hyatt’s culture is deeply rooted in values such as empathy, integrity, respect, inclusion, experimentation, and wellbeing, which create a positive and inclusive work environment for its employees and a memorable experience for its guests.

This role is for a General Manager position within Hyatt, a critical leadership role responsible for bringing Hyatt’s purpose to life across multiple stakeholder groups. The General Manager oversees the execution and delivery of the Hyatt brand standards and brand experiences at the property level, ensuring alignment with the company’s strategic vision and customer service excellence. The position demands a dynamic leader with a passion for hospitality, strong business acumen, and a genuine care for people.

The General Manager’s responsibilities encompass operational excellence, business strategy development, talent management, and cultural leadership. This leader manages owners’ assets efficiently, focusing on maximizing returns and positioning Hyatt properties competitively in the hospitality market. They develop and execute multi-year business strategies tailored to brand positioning, leveraging data insights to make informed decisions that boost financial performance and enhance guest satisfaction. Maintaining an optimal facility condition and leading capital planning initiatives to support property improvements are essential components of the role. This position also emphasizes embracing technology and digital initiatives to enhance property operations and connectivity with guests and colleagues.

A significant aspect of the General Manager's role is to cultivate a collaborative and inclusive work environment, promoting Hyatt’s core values and fostering employee engagement. The General Manager executes Hyatt’s talent agenda to recruit, develop, retain, and motivate a diverse workforce, serving as a mentor and leader in talent development. They also drive customer and colleague-centric practices, encouraging authentic service through coaching and delegation.

The role demands a strong focus on sustainable practices, safety, and alignment with brand standards in all facets of property operations. The General Manager is expected to navigate changing market conditions proactively, leveraging a test-and-learn mindset to address challenges and innovate for continuous improvement. They possess excellent communication skills to articulate clear, effective messages and establish accountability within the leadership team, ensuring a seamless customer experience.

Furthermore, the General Manager acts as a community leader by building partnerships with local businesses and maintaining a positive brand reputation. They prioritize ethical conduct and open-mindedness, striving to create a workplace where all colleagues feel respected and encouraged to contribute to the property's success. This role is pivotal in shaping Hyatt's brand loyalty and delivering exceptional experiences that align with the company’s mission and values.