General Manager

Chula Vista, CA, USA|Onsite

Job Overview

Compensation

Salary

Range $52,600.00 - $78,600.00

Benefits

401(k) matching

Health Insurance

Vision Insurance

Dental Insurance

Discounted rates

Job Description

The Dana on Mission Bay is a prestigious resort located on the water's edge of San Diego's aquatic playground, Mission Bay, and is the closest hotel to SeaWorld. As an iconic independent resort, it boasts 271 beautifully appointed guest rooms, 7,700 square feet of indoor meeting space, and an additional 7,700 square feet of outdoor function space. Guests can enjoy the vibrant Firefly Eatery & Bar, a three-meal restaurant that offers both indoor and outdoor dining options. In addition to its luxurious accommodations and prime location, the property features a 140-slip marina operated by the hotel, adding a unique element to its offerings. The Dana on Mission Bay provides guests not just a place to stay, but an immersive experience in the beauty and activity-rich environment of Southern California.

Bartell Hotels, the owner and operator of The Dana on Mission Bay, is a family-owned company and one of San Diego's largest and oldest independent hotel groups. Bartell Hotels emphasizes a strong commitment to team members, customers, and the community, reflecting Southern California's natural beauty and active lifestyle through its diverse portfolio of eight properties. These include well-known names such as DoubleTree Bayside San Diego, Hilton Harbor Island, Humphreys Half Moon Inn, and others. Bartell Hotels has an established reputation for providing exceptional hospitality, combining classic and modern design elements with farm-to-table dining, lively bars, beautiful marina settings, and a dedication to entertainment such as the iconic Humphreys Concerts by the Bay venue. Recognized as one of the Top Workplaces in San Diego in 2021 for team member satisfaction, Bartell Hotels fosters a respectful, inclusive, and growth-centered workplace culture.

The role of General Manager at The Dana on Mission Bay is a rare and coveted opportunity, having been vacant for the first time in over 22 years. This full-time position offers a salary range of $145,000 to $175,000, plus eligibility for a General Manager incentive plan, making it a rewarding career move for experienced hotel leadership professionals. The General Manager is entrusted with leading a talented and dedicated team, overseeing all aspects of hotel operations including Housekeeping, Human Resources, Front Office, Engineering, Food and Beverage, Sales, Revenue, and Accounting departments. This leadership role requires the individual to craft and implement strategies that maximize guest satisfaction, uphold high service standards, and ensure a positive, productive work environment for all team members.

The ideal candidate will be actively engaged with guests, reinforcing a flawless guest experience from arrival to departure. They will be instrumental in developing sales and marketing strategies aimed at maximizing occupancy and achieving optimal average daily rates. Financial acumen is essential, as the General Manager will develop and manage operating and capital budgets, control expenses, and boost revenues. Collaboration with ownership on business growth initiatives and maintaining the property's value through diligent asset management are key responsibilities. Critical analysis of revenue trends, labor utilization, guest feedback, and expense reports will guide the execution of the business plan and support management focus.

Safety and compliance form the foundation of the managerial role, with the General Manager leading the hotel's Safety Committee and ensuring adherence to legal, operational, labor, and service standards. Given the unique features of the property, this role also includes oversight of marina operations, tenant relations, and maintenance. Coordination with external entities such as the City of San Diego and management of on-site renovation and maintenance projects are part of the comprehensive responsibilities. The General Manager is also expected to contribute to the broader Bartell Hotels leadership, sharing best practices and participating in company-wide initiatives. This position demands a strong leader with experience managing full-service hotels, deep knowledge of food and beverage operations, and the ability to operate effectively within a competitive hospitality market like San Diego. The Dana on Mission Bay offers an inspiring work environment where leadership, teamwork, and a commitment to excellence are valued and rewarded.

Job Requirements

bachelor's degree in hospitality, business administration, or related field preferred
minimum 5 years of experience in hotel management, preferably in full-service hotels
proven track record of managing multi-departmental teams effectively
strong leadership and organizational skills
excellent communication abilities
proficiency with hotel management software and financial reporting tools
ability to handle high-pressure situations and resolve conflicts efficiently
knowledge of california labor laws and regulations
availability to work flexible hours including weekends and holidays
valid driver's license
strong financial acumen
commitment to guest satisfaction and quality service

Job Qualifications

5+ years of experience as a general manager of a full-service hotel of 200+ rooms
resort experience and 4 diamond experience preferred
hotel experience in san diego highly preferred
must have significant food and beverage experience
can-do attitude and positive communication across multiple stakeholders
must possess excellent interpersonal skills both internally and externally
ability to convert vision into specific and tangible actions to benefit the property
comfortable managing human resources issues and solid knowledge of ca wage and hour laws preferred
strong computer skills including excel
excellent written and verbal communication
critical thinking and problem-solving skills

Job Duties

leadership of the day-to-day operations of housekeeping, human resources, front office, engineering, food and beverage, sales, revenue, and accounting departments
develop the overall hotel strategy to maximize guest satisfaction, service standards, team member satisfaction and financial performance
promote efficient operating procedures to provide a flawless guest experience
actively engage with guests from arrival to departure
coordinate and assist with guest satisfaction and guest resolutions
develop, implement, monitor and participate in comprehensive sales and marketing strategies that results in maximum occupancy and average rates for the hotel
ensure that hotel is a productive and profitable work environment by ensuring the appropriate staffing levels are in place, as well as the continuous training, recognition, mentoring and coaching of team members
develop annual operating and capital expenditures budget
manage hotel budget to control expenses and increase revenue
work directly with ownership to strategize and implement projects that will drive business growth
protect and enhance the value of all hotel assets through appropriate programs in maintenance, security, and housekeeping and through the capital budgeting process
analyze daily revenues, sales strategy, labor reports, guest satisfaction reviews, and monthly expenses to ensure execution of business plan, profitability and focus and attention of management team
ensure the timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure the proper handling and accounting for all hotel receipts
coordinate weekly forecasting and planning of operating staffing and cost expenditures to correspond to forecasted sales and costs
review and approve all operating expenses
leadership role on the hotel’s safety committee and take responsibility for team member and guest safety across the property
ensure property compliance with legal, safety, operations, labor and service standards
strong collaboration with the other general managers at bartell hotels including active participation in monthly general manager meetings, ownership of ad hoc projects on behalf of all bartell hotels, and continuous information sharing with team members at other hotels and corporate office as necessary
oversight of marina operations and dockmaster, including maintenance and repair decisions, tenant relations, safety and security and market rate studies
point of contact for on-site renovation project management and third-party maintenance vendors
on-site point of contact for working with the city of san diego in connection with the hotel leasehold
perform other tasks associated as necessary in order to achieve the goals of the hotel and organization