General Manager

Indianapolis, IN, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

performance bonuses

Training and development opportunities

Job Description

Hardee's is a well-recognized fast-food restaurant chain known for its delicious burgers, crispy fries, and excellent customer service. Located at 710 W 10th St, Indianapolis, IN, this Hardee's location strives to deliver a high-quality dining experience that consistently meets and exceeds customer expectations. As part of a large network of restaurants under a reputable brand, this establishment focuses on providing exceptional food products in a clean, safe, and welcoming environment. The team at this Hardee's location is committed to upholding the highest standards of food quality, customer service, and operational efficiency, making it a preferred choice for both dining in and take-out services in the Indianapolis area.

The role of the General Manager at Hardee's is a critical leadership position responsible for overseeing all aspects of restaurant operations. This position demands a highly organized, proactive leader who can manage multiple priorities in a fast-paced environment. The General Manager ensures that every facet of the restaurant's performance aligns with corporate standards and local regulations. Key responsibilities include directing daily operations, managing staff recruitment and retention, monitoring financial performance, maintaining health and safety standards, and delivering exceptional customer satisfaction. The General Manager also plays a pivotal role in fostering a team culture that motivates and supports employees to perform at their best, ensuring efficient service delivery and maintaining operational excellence.

This position involves comprehensive oversight including scheduling, inventory management, labor cost control, cash handling, and compliance with the Occupational Safety and Health Act (OSHA) and local health codes. The General Manager must possess strong financial acumen to analyze profit and loss reports, control expenses effectively, and implement strategies to optimize profitability. Additional duties include enforcing company security policies, overseeing facility maintenance, and ensuring that marketing initiatives are executed successfully to drive customer engagement and sales.

Moreover, the General Manager holds the authority, with guidance from Human Resources, to make critical personnel decisions such as hiring and termination, ensuring that the team is composed of competent and motivated individuals committed to the brand's values. Ensuring a safe working and dining environment is paramount, requiring the General Manager to champion best practices in workplace safety and customer care. Overall, this role offers an exciting opportunity for a dynamic professional to lead a bustling Hardee's restaurant, contributing directly to the growth and reputation of the brand in the Indianapolis region.

Job Requirements

High school diploma or equivalent
previous experience in restaurant management
strong knowledge of operational policies and procedures
ability to lead a diverse team
excellent problem-solving skills
availability to work flexible hours including weekends and holidays
commitment to uphold company standards and policies

Job Qualifications

Proven experience as a restaurant manager or similar role
strong leadership and team management skills
excellent communication and interpersonal abilities
ability to manage budgets and financial reports
knowledge of health and safety regulations
customer service oriented
experience in training and development of staff
ability to work under pressure and resolve conflicts
understanding of inventory and labor management
effective decision-making and organizational skills

Job Duties

Controls day-to-day operations by scheduling, ordering, and developing the restaurant team members
controls profit & loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
recruits, interviews, and hires team members, conducts performance appraisals, takes disciplinary action, motivates, and trains
has authority to hire and terminate (or participate in those decisions) with approval/partnership from Human Resources
ensures that the Occupational Safety and Health Act, local health, and safety codes, as well as the company safety and security policies are being adhered to
ensures that the restaurant follows the preventative maintenance program with regards to facility, equipment, and grounds maintenance
ensures a safe working and customer experience environment by facilitating safe work behaviors of the team
maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards
ensures food quality and 100% customer satisfaction
ensures complete and timely execution of corporate & local marketing programs