General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $110,000.00 - $130,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
bonus
401(k)
Paid Time Off
Employee Discounts
Professional Development
Dental Insurance

Job Description

Municipal is an innovative fitness company dedicated to helping individuals win the day, today. Powered by EōS Fitness and backed by actor Mark Wahlberg, Municipal is on a mission to inspire people to discover their strength and build better lives. This company emphasizes the creation of world-class, wellness-integrated training centers that combine serious training regimes with premium amenities, impeccable cleanliness, and authentic hospitality. By fostering an environment that supports physical and mental well-being, Municipal aims to become a trusted community hub where members not only achieve their fitness goals but also experience a supportive and welcoming atmosphere.

Municipal's founding gym location serves as the cornerstone for the brand's standards and operational excellence. As the Founding General Manager at Municipal, you will be an essential leader overseeing the overall performance and daily operations of this flagship gym. Your leadership will directly influence the success and growth of the gym, ensuring that all aspects of the facility – from sales to fitness coaching and operations – are executed at the highest level. This role requires you to cultivate strong leaders within your team, focusing on empowering department heads in Sales, Operations, and Fitness to drive superior member experiences.

In this role, you will be responsible for setting the operational rhythms that enable smooth, clean, and consistent service delivery, creating a gym environment that members love and where the team feels pride in their work. You will help establish and elevate standards for how Municipal trains its staff, operates its facilities, and engages with the community. As a founding leader, you will also play a pivotal role in scaling the brand as it expands into new states, with locations already secured beyond the initial gym.

This position reports directly to the Municipal CEO and works closely with local senior leadership from EōS Fitness for operational support and resources. You will oversee a direct team including the Membership Director, Operations Director, and Personal Training Director, ensuring that each leader has clear goals and the support necessary to excel. Your focus will be on driving growth and profitability while maintaining a premium member experience through disciplined management of staffing, scheduling, and expenses.

Key outcomes for the first 6 to 12 months include achieving the gym’s growth and profitability targets, building a strong and cohesive leadership team, and establishing consistent operating routines such as floor leadership and business reviews to sustain high standards. The General Manager will also drive business and financial leadership, member experience, brand execution, operational excellence, and talent development. You will use member feedback and key performance indicators like membership growth, profitability, member satisfaction, and team retention to continuously improve operations and strategic initiatives.

If you are a seasoned leader with extensive experience in multi-department operations, particularly in premium fitness, hospitality, private clubs, or multi-unit retail environments, this exciting career opportunity offers a chance to lead a growing fitness brand with high-impact responsibilities and competitive compensation. The salary range for this full-time role is $110,000 to $130,000 DOE plus an annual bonus estimated at 25% of the base. The position requires flexibility for evenings and weekends, computer proficiency, and physical stamina for managing floor operations.

Become part of Municipal’s mission-driven team and play a key role in transforming community wellness through outstanding leadership and operational excellence.

Job Requirements

  • Full-time
  • evenings/weekends as needed
  • Regular computer work required
  • proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint)
  • Physical requirements include walking the gym floor, standing for long periods, occasionally lifting/moving approximately 40 lbs

Job Qualifications

  • 5+ years leading multi-department operations while owning business results in premium fitness, hospitality, private club, or multi-unit retail
  • Proven track record of driving growth while delivering a high-quality guest/member experience and managing staffing levels responsibly
  • Strong people leadership skills including hiring, coaching, setting clear expectations, and holding the team accountable
  • Comfortable using dashboards and scorecards to run the business, communicate priorities, and lead confidently in a premium environment

Job Duties

  • Own the business results for the gym by driving revenue while managing labor, scheduling, and expenses with discipline to hit performance goals
  • Execute pricing and promotion plans with leadership to drive membership growth and strengthen the gym’s local position
  • Run a safe, well-controlled operation by following company policies and consistently executing standards around safety, incident reporting, and cash handling
  • Lead the in-gym experience end-to-end so service feels welcoming and standards stay high
  • Use feedback from surveys, reviews, and real-time recovery to prioritize fixes and ensure member satisfaction
  • Represent Municipal locally by building community presence and partnerships to increase awareness and drive membership interest
  • Lead and develop department leaders through clear goals, coaching, and consistent follow-through
  • Hire, onboard, and train new team members to maintain high standards and rapid ramp-up
  • Create a culture of accountability, optimism, and teamwork by recognizing performance and promptly addressing issues
  • Set and run team rhythms including daily huddles, weekly check-ins, and monthly scorecards to maintain focus and execution
  • Maintain a clean and fully functional gym by coordinating with facilities and closing out maintenance issues quickly
  • Manage vendor relationships and ensure compliance with local safety and operational requirements

Job Criteria

Experience

Mid Level (3-7 years)


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