General Manager

Racine, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $95,000.00 - $105,000.00

Work Schedule

Standard Hours

Benefits

Insurance enrollment from day 1

Paid Time Off from day 1

Holiday pay from day 1

401(k) enrollment after 30 days

Hotel and travel discounts

Professional development opportunities

promotion opportunities

Job Description

The Inn on Sheridan, located in Zion, Illinois, offers guests a welcoming and comfortable home base situated between Chicago and Milwaukee and just blocks away from the picturesque Lake Michigan shoreline. This full-service hotel provides thoughtful amenities such as a 24-hour fitness facility, a library, complimentary breakfast, Callie's Coffee Shoppe, and the Lakefront Smokehouse. The Inn on Sheridan is designed to deliver convenience, genuine hospitality, and a memorable stay for every guest. The hotel prides itself on maintaining high standards of service, cleanliness, and guest satisfaction through its dedicated and passionate team of hospitality professionals.

First Hospitality, founded in 1985 and based in Chicago, is a forward-thinking hotel development, investment, and management company that operates The Inn on Sheridan. Known for its strategic vision to create value through excellence and innovation, First Hospitality emphasizes a diverse and inclusive workplace culture where employees feel respected and have opportunities for growth and development. The company promotes collaboration, flexibility, fairness, and equal opportunity in the workplace.

We are currently seeking a dynamic and hands-on General Manager to lead the overall operations of The Inn on Sheridan. This is a full-time role that requires a leader who can bring energy, accountability, and heart to both the guest experience and the associate culture. The General Manager will be responsible for overseeing all hotel departments including Rooms, Sales, Marketing, Maintenance, and Administration. By leading with intention, developing a strong and motivated team, and driving financial performance through careful revenue management and expense control, the General Manager plays a critical role in sustaining the hotel's reputation for excellence.

As the General Manager, you will be a visible and engaged leader who partners closely with on-property sales leaders as well as corporate sales and revenue management teams to maximize revenue, market share, and profitability. You will foster a workplace culture rooted in accountability, collaboration, inclusion, and genuine hospitality, recruiting and retaining a high-performing team committed to exceeding guest expectations. The role demands a strategic approach to managing budgets, purchasing, and resources while ensuring alignment and clear communication across departments. Additionally, you will handle guest feedback proactively, respond with empathy and professionalism, and lead emergency and safety procedures confidently.

This position offers insurance enrollment, paid time off, and holiday pay starting from day one, as well as 401(k) enrollment after 30 days. Employees also enjoy hotel and travel discounts at worldwide destinations along with professional development and promotion opportunities. Joining The Inn on Sheridan as General Manager means leading a welcoming, guest-centered hotel to new heights of success while contributing to a positive workplace culture and superior guest experiences.

Job Requirements

Five or more years of hotel management experience
Prior experience with sales, revenue management, budgeting, and financial performance preferred
Bachelor’s degree or equivalent combination of education and experience
Strong leadership presence with the ability to motivate, coach, and develop others
Excellent verbal and written communication skills with a diplomatic, solutions-oriented approach
Strong administrative and organizational skills
Intermediate proficiency with Microsoft Office systems
Ability to speak, read, and write in the primary language used in the workplace
Valid driver's license

Job Qualifications

Five or more years of hotel management experience
Prior experience with sales, revenue management, budgeting, and financial performance preferred
Bachelor’s degree or equivalent combination of education and experience
Strong leadership presence with the ability to motivate, coach, and develop others
Excellent verbal and written communication skills with a diplomatic, solutions-oriented approach
Strong administrative and organizational skills
Intermediate proficiency with Microsoft Office systems
Ability to speak, read, and write in the primary language used in the workplace
Valid driver's license

Job Duties

Lead the overall operation of The Inn on Sheridan, ensuring the hotel consistently delivers exceptional guest service, operational excellence, and strong financial results
Create a workplace culture rooted in accountability, collaboration, inclusion, and genuine hospitality
Recruit, hire, train, coach, and retain a high-performing hotel team that is empowered to exceed guest expectations
Partner closely with on-property sales leaders and corporate sales and revenue management teams to maximize revenue, market share, and profitability
Oversee Rooms, Maintenance, Administration, Sales, and Marketing functions to ensure alignment, communication, and execution across departments
Proactively address guest feedback and service opportunities with empathy, urgency, and professionalism
Manage budgets, control expenses, oversee purchasing, and ensure effective use of hotel resources
Inspire department leaders to uphold First Hospitality standards and deliver consistent service, cleanliness, safety, and brand expectations
Ensure the hotel team has the tools, supplies, training, and communication needed to perform at a high level
Maintain knowledge of hotel emergency procedures and lead the team confidently through safety, security, and guest-related situations
Serve as a visible, engaged leader who leads by example and represents the property and First Hospitality with professionalism and pride