General Manager

Caribou Coffee is a renowned coffeehouse and specialty coffee retailer that prides itself on creating day-making experiences that spark a chain reaction of GOOD. Founded in the heart of Minnesota, Caribou Coffee is committed to serving high-quality coffee and fostering a welcoming environment where both team members and guests feel valued and inspired. The company emphasizes three core pillars – Team, Guest, and Business – as the foundational elements that drive its success and purpose. Caribou Coffee operates numerous store locations across the United States and is deeply invested in cultivating a culture of respect, inclusivity, and continuous growth within its workforce. Through its commitment to exceptional guest service, innovative beverage offerings, and community engagement, Caribou Coffee maintains a distinguished reputation in the competitive coffeehouse market.

The General Manager role at Caribou Coffee is a full-time leadership position responsible for overseeing the financial performance, team engagement, and operational excellence of an individual store location. The General Manager plays a critical role in executing Caribou’s core values and purpose by inspiring their team to deliver outstanding guest experiences, maintaining a productive and motivating work culture, and ensuring business goals are met efficiently. This position offers a competitive hourly wage ranging from $20.82 to $39.77, subject to local and state minimum wage regulations, reflective of experience and competency.

In this role, the General Manager is tasked with maximizing sales and customer traffic by setting clear expectations, holding team members accountable, and fostering a safe and supportive environment. They are responsible for staffing decisions, including scheduling and bench planning, to ensure seamless operations and high team morale. Developing, coaching, and recognizing team members is a continuous priority, as is ensuring all staff complete necessary training programs and understand their roles. The General Manager cultivates a culture of accountability, collaboration, and fun to enhance the overall work experience.

Moreover, the General Manager leads guest experience initiatives by resolving customer concerns promptly, driving improvements in service speed and satisfaction, and promoting loyalty through actionable insights. Business acumen is essential in this role as the General Manager manages budgets, analyzes financial statements, manages inventory and waste, and upholds rigorous food safety and health standards. They are expected to utilize various store systems effectively to streamline operations and support accurate reporting.

This position demands strong leadership skills, resilience, adaptability to change, and the ability to handle challenging situations with empathy and professionalism. The General Manager acts as a change leader within the store, encouraging internal growth and maintaining transparent communication. Physical requirements include the ability to bend, reach, lift up to 50 pounds, and stand for extended periods during shifts. Caribou Coffee is an equal opportunity employer dedicated to diversity and inclusion, and accommodations are available for applicants with disabilities.

Joining Caribou Coffee as a General Manager means becoming part of the 'Bou Crew, a team dedicated to serving the best coffee while making a positive impact on the community and creating lasting relationships. This role is ideal for individuals eager to bring passion, vision, and strategic leadership to a dynamic and engaging work environment.