PF Changs logo

General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $90,000.00 - $110,000.00
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Benefits

Medical
Dental
Vision
401(k)
Paid Time Off
Monthly bonus
Annual bonus
Paid management training
Referral Bonus
Employee Discounts
Holidays
financial assistance

Job Description

P.F. Chang's is a renowned upscale casual dining restaurant recognized for its innovative take on Asian cuisine. Operating across multiple locations, it is dedicated to delivering an exceptional guest experience through passion, quality, and service excellence. With a commitment to integrity, teamwork, and continuous improvement, P.F. Chang's has established itself as a leader in the hospitality industry, driven by a strong culture that values both its guests and its team members. The brand prides itself on fostering a collaborative work environment where innovation thrives and personal growth is encouraged, making it a sought-after employer for hospitality professionals. It offers a full-time salaried position for an Operating Partner or General Manager with a competitive pay range between $90,000.00 and $110,000.00 annually, based on experience.

As an Operating Partner at P.F. Chang's, you will be responsible for driving sales growth and ensuring operational excellence within your restaurant. This role requires a results-oriented leader with a strong hospitality mindset and the ability to inspire a team to deliver exceptional guest experiences. You will actively engage with guests to create a welcoming atmosphere while leveraging your deep knowledge of the local market to maximize revenue opportunities. Key responsibilities include coaching team members on service and upselling techniques, maintaining high culinary and hospitality standards, and fostering a culture of ownership and continuous improvement through the use of financial metrics and KPIs. You will also be instrumental in developing your management team by providing leadership training and ensuring they are prepared to advance within the company.

This role demands a blend of operational expertise, strong leadership skills, and business acumen. The successful candidate will demonstrate a passion for hospitality, a track record of driving sales, and proven success in mentoring and developing personnel. They must manage inventory and cost controls efficiently while being proficient in various systems including POS, corporate software applications, and third-party delivery platforms. The position requires occasional travel between locations and the ability to perform duties that could involve a valid driver’s license, such as delivering catering orders or attending offsite meetings. The culture at P.F. Chang's celebrates life, family, and food, making this more than just a job but a meaningful career path for driven hospitality professionals seeking to make a difference.

Job Requirements

  • requires progressive restaurant hospitality management experience
  • for external hires recent prior experience as a general manager is required
  • must possess a valid driver’s license to perform occasional duties such as providing shift coverage meeting liquor license requirements depending on the state delivering large catering orders which may include operating a rental truck making supply runs local restaurant marketing attending offsite training and business meetings and traveling between restaurant locations to support operations
  • strong passion for delivering exceptional guest experiences with a guest-centric mindset
  • proven track record of driving sales growth and achieving kpi and ebitda targets through strategic goal setting and local market expertise
  • demonstrated success in mentoring and coaching individuals at various levels to unlock their potential and foster professional growth
  • understanding of managing inventory cost of goods financial control and general systems proficiency in pos systems corporate software systems third party delivery platforms inventory systems and reservation systems

Job Qualifications

  • progressive restaurant hospitality management experience
  • recent prior experience as a general manager for external hires
  • valid driver’s license
  • strong passion for delivering exceptional guest experiences with a guest-centric mindset
  • proven track record of driving sales growth and achieving kpi and ebitda targets through strategic goal setting and local market expertise
  • demonstrated success in mentoring and coaching individuals at various levels to unlock their potential and foster professional growth
  • understanding of managing inventory cost of goods financial control
  • general systems proficiency in pos systems corporate software systems third party delivery platforms inventory systems reservation systems
  • experience in casual or upscale dining
  • hospitality or business degree
  • culinary and kitchen acumen with experience managing or running culinary or kitchen operations

Job Duties

  • demonstrate genuine passion for exceptional guest experiences personalized service and exceeding expectations driven by innate hospitality dna
  • actively engage with guests to foster a welcoming atmosphere drive sales and ensure satisfaction leveraging local market knowledge to boost revenue opportunities
  • drive incremental sales through exceptional service and coaching team members on upselling techniques
  • demonstrate strong business acumen through financial analysis for continuous improvement and responsiveness to market trends
  • foster an ownership mindset within the team taking responsibility for all operations and utilizing kpis and ebidta targets to spearhead ongoing improvement initiatives for the restaurants success and long-term growth
  • set standards of integrity professionalism and innovative thinking while fostering teamwork and dedication within the restaurant leading initiatives with a focus on simplicity and effectiveness
  • develop management team members through leadership training ensuring preparedness for future roles while maintaining the highest culinary and hospitality standards for guest satisfaction
  • inspire and motivate the entire team fostering a cohesive environment and providing training coaching and performance reviews
  • exhibit curiosity ambition and a strong work ethic encouraging exploration of new ideas and calculated risks to drive organizational success

Job Criteria

Experience

No experience required


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