General Manager

Boston, MA, USA|

Job Overview

Compensation

Salary

Range $115,000.00 - $125,000.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

retirement savings plan

Paid Time Off

Parental leave

Disability Coverage

Job Description

Aramark is a leading global provider of food, facilities, and uniform services, operating in 15 countries worldwide. Known for its commitment to service excellence, Aramark serves millions of guests every day, offering industry-leading solutions in food service, facilities management, and retail, among other sectors. The company prides itself on fostering an inclusive, diverse, and supportive work environment where employees are empowered to grow professionally and personally. As part of its mission, Aramark strives to do great things for its partners, communities, and the planet, emphasizing responsibility, sustainability, and innovation. With a robust presence in various industries including hospitality, healthcare, education, and sports, Aramark continues to expand and evolve to meet the dynamic needs of its clients and customers.

The General Manager role at Aramark is a critical leadership position responsible for managing multiple contracted services for clients, generating between 2 to 15 million dollars or more in revenue. This role requires a capable operations manager who can lead teams in delivering excellent service aligned with client objectives and customer needs. Depending on the client’s requirements, the services managed may include food service, facility support, custodial services, retail operations, lodging, transportation, and more.

In this role, the General Manager will oversee operational execution while maintaining strong relationships with clients and the community. The position demands financial acumen to manage budgets and drive operational improvements, ensuring compliance with local, state, and federal regulations. The General Manager will build, develop, and lead a management team capable of achieving organizational goals and enhancing employee and customer satisfaction. Strong interpersonal skills and a deep understanding of the contractual obligations are essential to ensure service quality and client retention.

Aramark offers a competitive salary for this full-time position ranging from $115,000 to $125,000. The company provides a comprehensive benefits program including medical, dental, vision coverage, and work/life resources. Additional benefits may include retirement savings plans such as 401(k), paid time off including parental leave, and disability coverage. Benefits may vary by location and employee eligibility.

Aramark emphasizes equal employment opportunity and complies with all applicable laws regarding fair hiring practices. The company values diversity and inclusion and encourages qualified candidates from various backgrounds to apply. This position does not have a predetermined application window and will remain open until a suitable candidate is found. The role may include physical demands such as lifting, bending, pushing, pulling, extended walking or standing, and may require the use of uniforms and personal protective equipment (PPE).

Job Requirements

Bachelor's degree highly preferred
meaningful experience in service industry, contract services, or hospitality environment
proven ability leading through other managers
experience in creating and managing a department budget
strong interpersonal and communication skills
ability to understand and implement contractual requirements
knowledge of local, state and federal regulations
physical ability to perform job duties including lifting, bending, pushing, pulling, and prolonged walking or standing
willingness to wear uniforms and use personal protective equipment as required

Job Qualifications

Bachelor's degree level education highly preferred in an area of food service, hospitality, facilities, or business management
ability to focus on client and customer services, entrepreneurship and building and growing a strong business
savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff
comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues
meaningful experience in service industry, contract services, or hospitality environment
proven ability leading through other managers
experience in creating and managing a department budget, financial controls and analysis
experience crafting product sales strategies and implementing operational programs and initiatives

Job Duties

Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations
manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction
builds, develops, and leads a management team and staff capable of carrying out organizational objectives
recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, and contractual obligations
in partnership with finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity
manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports
ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times