General Manager

Orlando, FL, USA|

Job Overview

Benefits

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer-paid life insurance

401(k) with employer match

competitive pay

bonus potential

Free Meals

Paid Time Off

Paid holidays

Employee Referral Program

Opportunities to Advance

Job Description

Zaxbys is a renowned fast-casual restaurant chain that prides itself on offering more than just great food to its guests; it provides a fun, friendly, and memorable dining experience. Established with a commitment to excellence in customer service and high-quality menu offerings, Zaxbys has positioned itself as a welcoming local favorite for those seeking unique flavors paired with warm hospitality. The company values its team members tremendously, viewing them as the heart and soul of the restaurant and fostering an engaging and supportive workplace culture. With ongoing growth and expansion, Zaxbys is continuously looking to welcome passionate individuals eager to contribute to its mission and become part of its dynamic team.

As part of this exciting growth, Zaxbys is currently hiring for the position of General Manager. This leadership role is critical to the successful operation of the restaurant. The General Manager will be responsible for providing clear guidance and motivation to their team to nurture a positive work environment characterized by high morale and dedication to excellence. The role involves active participation in formulating and executing action plans aligned with company goals and objectives, ensuring the restaurant runs smoothly from staffing and team development to operational standards and financial management.

The ideal candidate will thrive on leading by example, executing day-to-day restaurant operations with a focus on sustaining exceptional guest experiences, promoting sales growth, and managing costs effectively. This leadership position requires a strategic approach to workforce management, including sourcing, hiring, and retaining top talent, as well as coaching and developing staff members to maximize their potential. The General Manager also plays a vital role in maintaining safety, cleanliness, and quality standards, ensuring compliance with all company policies and relevant legal regulations.

In addition to operational responsibilities, this role offers competitive pay combined with bonus potentials paid quarterly that can reach up to 24% of the annual salary. Employees enjoy benefits such as free meals, paid time off, paid holidays, and an employee referral program, which together create an attractive compensation package. There are also excellent opportunities for career advancement within the company.

Moreover, Zaxbys emphasizes continuous professional development through specialized training programs, including the General Manager Development Plan and Operations Excellence Capstone Class. The company also facilitates certifications in food safety and management, underscoring its commitment to maintaining industry-leading standards. The General Manager will be instrumental in completing, overseeing, and tracking these training initiatives both personally and for their team, fostering a culture of learning and growth.

Zaxbys holds firm in its commitment to equal opportunity employment and a diverse workplace, ensuring fair treatment for all employees regardless of background. Those who embrace flexibility, strong leadership, and a guest-first mindset will find the General Manager role at Zaxbys a fulfilling and rewarding career opportunity where they can make a meaningful impact on both team and guest experiences.

Job Requirements

Must be 21 years of age or older
must have a valid driver's license, vehicle insurance, and reliable transportation
open availability and ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred
sit, stand, and walk continuously
occasionally stoop, bend, crouch, or climb, including use of ladders
frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
continuous use of hands and wrists for grasping and fine manipulation
communicate proficiently through speech, reading, and writing
maintain effective audio-visual discrimination and perception to observe and respond to environment
work in an environment featuring hot and cold temperature variations and exposure to food allergens
operate and work safely with restaurant equipment including knives, fryers, and potentially hazardous equipment

Job Qualifications

Must be 21 years of age or older
must have a valid driver's license and reliable transportation
high school diploma or equivalent required
some college preferred
3-5 years management experience required
restaurant management experience preferred
ability to lead and develop teams
strong organizational and communication skills
proven ability to manage operations and control costs
knowledge of food safety and industry standards
ability to work flexible hours including weekends and holidays

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
complete food safety certification and manager certification
ensure that the restaurant delivers great experiences to guests
maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
plan and delegate shift assignments including communicating expectations and adjusting as needed
ensure service, product quality, and cleanliness standards are consistently upheld
create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
strive to increase sales by building community relationships and providing outstanding product and service
control costs and losses and strive to improve at every opportunity by maintaining operational standards and ensuring compliance with all Zaxbys franchising LLC and Zax LLC guidelines, policies, and procedures
complete performance reviews for crew members and assist with performance reviews for managers
maintain compliance with Zaxbys franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
utilize management tools and keep neat, accurate, and current records
review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
escalate concerns to your supervisor when appropriate
perform all other duties necessary to ensure restaurant operations function properly