General Manager

Huntington Beach, CA, USA|

Job Overview

Compensation

Salary

Range $275,000.00 - $310,000.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Performance bonus

Employee Discounts

Career Development

Job Description

Pacific Hospitality Group is a distinguished owner/operator hospitality company that emphasizes a family-focused approach to long-term business and team member growth. Committed to sustainable growth and enriching lives through memorable experiences, Pacific Hospitality Group combines principled entrepreneurship with a deep respect for community and faith. Their vision centers on creating value not only for investors but also for their employees and the communities they serve. The company operates with core values such as integrity, compliance, value creation, customer focus, humility, and respect, aiming to provide enriching experiences and foster a supportive environment for both guests and team members.

The role being offered is a senior leadership position at one of the luxury hotels or resorts within the Meritage Collection, overseen by Pacific Hospitality Group. This opportunity comes with a competitive salary range of $275,000 to $310,000 and involves executive-level responsibility for the hotel’s overall operations, revenue, profitability, and guest satisfaction. As the General Manager, you will lead and inspire a team of directors and managers across various departments to meet and exceed financial and service goals. Your leadership will be instrumental in delivering exceptional guest experiences, maintaining high service standards, and ensuring the safety and welfare of all guests and team members.

This position requires a strategic thinker capable of driving financial performance, operational efficiency, and team development in a fast-paced, high-volume environment. Your responsibilities will include budget preparation and management, ensuring adherence to quality and compliance standards, overseeing sales and marketing initiatives, handling community relations, and fostering a culture of outstanding service throughout the property. You will have the final authority regarding business decisions, safety protocols, and staffing, emphasizing integrity and fairness in all operations.

Pacific Hospitality Group values a results-oriented yet people-focused leadership style. You will be expected to mentor and develop your team, drive an engaged and productive workforce, and maintain open communication channels with corporate entities and team members. Your ability to anticipate and resolve issues, manage resources effectively, and uphold the highest standards of hospitality will be critical to the success of the hotel and the broader company mission. This is an exceptional opportunity for an accomplished hospitality professional seeking to make a significant impact with a respected and growth-oriented hospitality group.

Job Requirements

Three or more years of related experience as a General Manager or Assistant General Manager in a similar setting
Solid knowledge of hotel management, hotel service standards, guest relations and etiquette
Ability and experience in successfully leading strong and effective work teams
Ability to lead others by mentoring and providing training that results in high levels of guest satisfaction
Ability to develop and maintain effective operating and control processes

Job Qualifications

Three or more years of related experience as a General Manager or Assistant General Manager in a similar setting
Solid knowledge of hotel management, hotel service standards, guest relations and etiquette
Ability and experience in successfully leading strong and effective work teams
Ability to lead others by mentoring and providing training that results in high levels of guest satisfaction
Ability to develop and maintain effective operating and control processes
Bachelor's degree in hospitality management is preferred
Strong knowledge of sales techniques with ability to negotiate and close sales
Experience preparing budgets and analyzing profit and loss statements
Ability to define problems, collect data, establish facts and draw valid conclusions
Ability to interpret financial elements and deal with abstract and concrete variables
Attention to detail and problem-solving skills
Ability to remain calm and alert in difficult situations

Job Duties

Provides executive level leadership to drive overall operating and financial performance
Ensures overall hotel success, profitability and return on investment
Provides direction to subordinate directors and managers and monitors controls all operating and labor costs for each department
Prepares annual budget
Achieves and exceeds budgeted revenues, controls expense and maximizes profitability of the hotel
Utilizes corporate approved computer programs to analyze forecasts, cost and revenue reports
Ensures sales and marketing teams effectively optimize available resources to meet and exceed budgeted revenue
Drives revenue and profitability for all revenue departments including Rooms, Food and Beverage, Spa, Recreation, Parking, Gift Shop
Drives a culture of outstanding service and ensures guests receive consistent, exceptional service
Monitors all guest service-related activities and corrects deficiencies
Ensures property physical appearance exceeds property standards
Oversees security and safety functions
Develops a world-class management team and inspires team member engagement
Directs the selection, training, supervision, development, discipline and counseling of team members
Conducts performance evaluations for management staff
Reviews and follows all safety policies and procedures
Acts on reports of potential safety issues