General Manager

Midland, TX, USA|

Job Overview

Compensation

Salary

Range $48,600.00 - $72,700.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee discount

Job Description

The hiring establishment is a full-service hotel that aims to provide exceptional hospitality and guest experiences. As a key player in the hotel industry, this establishment focuses on offering comfortable accommodations, excellent service, and a welcoming environment to travelers and guests. The hotel is committed to maintaining high standards across all operational departments to ensure guests enjoy their stays from check-in to check-out. It is recognized for its dedication to quality, attention to detail, and fostering a team-oriented workplace culture. Whether catering to business travelers, vacationing families, or event participants, the hotel prides itself on delivering a superior hospitality experience.

The role available is for a General Manager who will oversee multiple critical departments including the Front Office, Housekeeping, and Food and Beverage. This position is a hands-on management role that requires a leader capable of supervising daily hotel operations efficiently and courteously. The General Manager is entrusted with ensuring that all guest interactions are professional, friendly, and of the highest quality, contributing to an outstanding guest experience throughout their stay. Key responsibilities include managing operational costs, controlling expenses, and maximizing revenue through effective room occupancy strategies and billing management. This role demands strong supervisory skills, business acumen, and the capacity to work flexible hours, including mornings, nights, weekends, and holidays as needed by the hotel’s operational demands.

Beyond the operational oversight, the General Manager will play a vital role in human resource management by recruiting, training, coaching, and developing a motivated team dedicated to excellence in service standards. Effective communication, problem-solving, and conflict resolution are also central to this role, as it involves handling guest complaints and ensuring their satisfaction promptly and professionally. Candidates for this position will ideally have a four-year college degree and at least two years of front office management experience within the hotel industry. Supervisory experience, proficiency in sales, revenue management, and accounts receivable billing processes are highly sought after. A valid driver's license is required, alongside the ability to comprehend financial data and basic arithmetic functions. This position offers an exciting opportunity to lead a team in a dynamic hospitality environment where exceptional service and operational excellence are prioritized.

Job Requirements

Four year college degree preferred
two years front office management experience in a hotel preferred
previous supervisory experience in a hotel required
valid driver's license from applicable state
ability to work mornings, nights, weekends, and holidays as dictated by hotel business levels
ability to convey information and ideas clearly both orally and in writing
ability to maintain composure and objectivity under pressure
ability to work with and understand financial information and basic arithmetic

Job Qualifications

Four year college degree preferred
two years front office management experience in a hotel preferred
proficient with hotel sales, revenue management and A/R billing
previous supervisory experience in a hotel required
valid driver's license from applicable state
ability to convey information and ideas clearly both orally and in writing
ability to maintain composure and objectivity under pressure
ability to work with and understand financial information and basic arithmetic

Job Duties

Carry out supervisory responsibilities in accordance with the company's policies, training programs, and applicable laws
recruit, interview, hire, and train employees
appraise performance, reward and discipline employees
approach all encounters with guests and team members in a friendly, service-oriented manner
have knowledge and understanding of department policies and procedures, and communicate and enforce all policies fairly and consistently with staff
respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner
motivate, coach, counsel and discipline all team members
develop team member morale and ensure all team members are fully trained
maximize room revenue and occupancy by reviewing status daily
have effective interviewing skills, and be able to recruit a diverse staff of competent personnel
be familiar with Human Resources: policies and procedures, I-9s and E-Verify, proper documentation, Workers' Compensation, training, etc.
ensure no-show revenue is maximized through consistent and accurate billing
assist with or process payroll
all other duties as assigned