General Manager

Joshua, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

competitive pay

employee discount

Paid Time Off

Health Insurance

Career development opportunities

uniform provided

flexible scheduling

Job Description

SONIC Drive-In is a renowned American fast-food restaurant chain known for its classic drive-in service, offering a unique dining experience that combines delicious food with nostalgic charm. Established with a rich history and a commitment to customer satisfaction, SONIC has become a staple in the fast-food industry, celebrated for its innovative menu and exceptional service. The company prides itself on maintaining a fun and energetic work environment where employees enjoy their roles while contributing to a memorable customer experience. With numerous locations across the United States, SONIC provides opportunities for career growth within a dynamic and supportive setting. As part of its team, you will be joining a brand that values dedication, teamwork, and delivering quality service to every guest. Employment at SONIC offers competitive pay and the chance to work alongside passionate, like-minded individuals in a vibrant, fast-paced environment.

The role of a General Manager at SONIC Drive-In is a leadership position with significant responsibility for the overall operation of the restaurant. This full-time role involves managing day-to-day activities, overseeing staff performance, and ensuring the delivery of high-quality food and customer service. The General Manager will lead the team in creating an exceptional dining experience, maintaining cleanliness, safety, and operational efficiency. Key responsibilities include training and coaching crew members, scheduling shifts, managing inventory, and handling administrative tasks such as payroll and record-keeping. The position also entails addressing customer concerns promptly and effectively, fostering a positive and customer-focused atmosphere. Additionally, the General Manager will be responsible for recruiting and hiring the right talent to maintain optimal staffing levels. There is a strong emphasis on adhering to company policies and compliance with all relevant labor and health regulations. The role requires a proactive approach to problem-solving, decision-making, and conflict resolution to ensure smooth operations and continuous improvement. SONIC Drive-In values leaders who can inspire their teams and drive business success through effective management and marketing initiatives. This position typically requires working a minimum five-day week with evening, weekend, and holiday shifts, highlighting the need for flexibility and dedication. If you are passionate about leading a team in the fast-food industry and creating delightful food service experiences, this General Manager position at SONIC offers a rewarding career path with ample opportunities for growth and success.

Job Requirements

High school diploma or equivalent
minimum of two years restaurant management experience
experience running shifts without supervision
ability to work a minimum five day workweek with four closing shifts
availability to work irregular hours, nights, weekends and holidays
knowledge of recruiting, interviewing and selection practices
knowledge of federal and state labor laws and local health and sanitation regulations
leadership and supervisory practices
effective verbal and written communication skills
basic accounting and computer skills
ability to follow directions and work autonomously
ability to multi-task and solve problems
problem solving, decision-making and conflict resolution skills
willingness to abide by appearance, uniform and hygiene standards at SONIC

Job Qualifications

High school diploma or equivalent
advanced studies in business, restaurant management or related fields preferred
minimum of two years restaurant management experience, preferably in QSR
experience running shifts without supervision
knowledge of recruiting, interviewing and selection practices
knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
leadership and supervisory skills
effective verbal and written communication skills
basic accounting and computer skills
ability to follow directions and work autonomously
ability to multi-task and solve problems
problem solving, decision-making and conflict resolution skills
willingness to abide by appearance, uniform and hygiene standards

Job Duties

Manages, trains, monitors and coaches crew, team members, carhops and skating carhops
directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards
adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices
performs restaurant opening and/or closing duties
prepares employee work schedules
monitors and makes appropriate adjustments to restaurant staffing levels
monitors and maintains restaurant inventory levels
places orders for food, paper and other supplies within cost control procedures
completes and maintains all drive-in restaurant employment related records and payroll records
reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times
immediately and respectfully resolves guest requests
reports guest complaints to immediate supervisor and assists in resolving such complaints
interviews and hires restaurant crew and management team members to achieve proper staffing levels
prepares all necessary operational reports
develops appropriate action plans to resolve unfavorable financial and/or sales trends
develops and implements a marketing plan