General Manager

Everett, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $130,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Performance bonus

Job Description

Choice Hotels International, Inc (NYSE: CHH) is recognized as one of the largest lodging franchisors in the world, boasting a diverse portfolio and a strong presence in the hospitality industry. Serving as a challenger in the upscale hotel segment and dominating the midscale and extended stay markets, Choice Hotels offers more than 7,400 hotels with over 625,000 rooms spread across 45 countries and territories. Their extensive brand portfolio includes 22 distinct brands ranging from full-service upper upscale properties to economy and extended stay hotels. This diversity allows Choice Hotels to cater to a wide variety of travelers' needs and occasions, simultaneously delivering value to franchise owners and shareholders. The company is also known for its award-winning Choice Privileges loyalty program and co-branded credit card options, which provide guests fast, easy ways to earn rewards and enjoy personalized perks. For further information, potential applicants and interested parties can visit www.choicehotels.com.

The Radisson Hotel Seattle Airport, managed within the Choice Hotels portfolio which also includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson, is currently seeking an experienced and visionary General Manager to lead its dynamic team. This leadership role ensures the seamless and successful operation of the hotel, focusing heavily on delivering the highest standards of guest service, operational excellence, and strong financial outcomes. The General Manager will be pivotal in shaping and executing detailed business strategies aligned with both the ownership's and Choice Hotels' overall goals. Responsibilities include monitoring business performance, adjusting operational approaches, and fostering valuable relationships with hotel owners and corporate management. The role also emphasizes collaboration across the company, including leveraging resources and training opportunities, promoting market penetration through innovative sales and marketing strategies, and ensuring adherence to compliance with local, state, and national regulations.

A critical component of this role involves people leadership, directing all facets of human resources management from recruitment and training to compensation and performance management, cultivating an environment of engagement and diversity. The General Manager is charged with creating a 100% guest satisfaction experience by embodying and delivering the Radisson hospitality standards, inspiring employees to provide exceptional 'Yes I Can!' service. Starting salary for this position is $130,000 annually, reflecting the level of expertise and seniority required. The ideal candidate will bring at least ten years of senior hotel leadership experience, substantial upper upscale hotel management background, and proven capabilities in resolving conflicts, fostering teamwork, and managing time effectively. Embodying Choice Hotels' core cultural values—welcome and respect everyone, be bold, be quick, listen, be curious, and show integrity—is fundamental to the continued success and growth within the hospitality spirit. Choice Hotels International is an equal opportunity employer dedicated to diversity and inclusion in its workforce, compliant with all applicable laws and regulations regarding employment practices.

Job Requirements

Minimum ten years senior hotel leadership experience required
Minimum three to five year previous General Manager experience in a full service environment required
Minimum two years upper upscale hotel experience required
Bachelor's degree preferred
Proven leadership skills
Able to resolve conflicts with guests, supervisors and employees
Able to collaborate effectively with other hotel employees and managers
Able to create a diverse and supportive work environment
Strong time management skills

Job Qualifications

Minimum ten years senior hotel leadership experience
Minimum three to five years previous General Manager experience in a full service environment
Minimum two years upper upscale hotel experience
Bachelor's degree preferred
Proven leadership skills
Results oriented
Conflict resolution skills
Ability to collaborate effectively
Ability to create a diverse and supportive work environment
Strong time management skills

Job Duties

Develops and implements business strategies for the hotel
Monitors status regularly and adjusts strategies as appropriate
Ensures alignment of the hotel's operations with owner and Choice Hotels objectives
Develops the annual budget and capital budget
Collaborates with other company businesses to leverage resources
Strives to improve market penetration
Achieves the hotel's profit, customer service and revenue goals by directing operations
Maximizes revenue through sales and marketing plans
Develops and implements a public relations strategy
Evaluates guest services and market opportunities
Analyzes business results and takes corrective actions
Ensures adherence to Choice Hotels standards
Maintains owner relations and communication
Ensures compliance with laws and regulations
Develops and supports employee engagement strategies
Oversees recruitment, training, compensation and performance management
Communicates performance expectations and provides coaching
Creates 100% guest satisfaction through Radisson hospitality standards