General Manager

Nashville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

performance bonuses

retirement plans

Training and development programs

Job Description

Black Family Hospitality is a well-established family-owned institution rooted in Texas culture, tradition, and hospitality. Since its foundation in 2014, the company has grown significantly to become a celebrated name within the Texas restaurant scene. Black Family Hospitality operates a range of restaurants including the renowned Terry Black's BBQ and Opal's Oysters, each recognized for its commitment to authentic Texas barbecue, elevated dining experiences, and high standards of quality, craft, and flavor. This family-driven organization blends generations of traditional values with a passion for delivering exceptional guest experiences, shaping a legacy that resonates deeply with locals and visitors alike.\n\nThe current opportunity is for the role of General Manager at Terry Black's BBQ, a flagship location under Black Family Hospitality. This position is critical to ensuring the seamless daily operations of the restaurant, guaranteeing that service, food quality, and financial outcomes align strictly with the brand’s high standards. The General Manager will lead the management team and all restaurant staff, cultivating a professional environment focused on team development, operational consistency, and customer satisfaction. Critical responsibilities include overseeing food preparation and safety, managing inventory and purchasing, addressing guest concerns with diplomacy, and maintaining adherence to alcoholic beverage regulations. This role also requires thorough inspections and maintenance scheduling of equipment to uphold health and safety standards. Beyond operational management, the role demands strong organizational skills, financial acumen, and excellent interpersonal abilities to foster a positive and winning culture within the team. The General Manager plays a vital role in not only managing day-to-day functions but also actively contributing to sales growth and cost control strategies that support the company’s vision of continual improvement and success. This position demands adaptability in a fast-paced, high-energy environment where leadership is demonstrated through enthusiasm and inspiration. Candidates joining Black Family Hospitality become part of a dynamic and innovative community that values storytelling, craftsmanship, and hospitality, all while contributing to a lasting legacy of family and flavor.

Job Requirements

High school diploma or equivalent
previous restaurant experience
management experience preferred
successful completion of the corporate training program
strong supervisory skills
excellent interpersonal skills
excellent time management skills
excellent organizational skills
familiarity with food handling and safety guidelines
proficient with Microsoft Office Suite
ability to lift and move up to 75 pounds
ability to stand for extended periods
adaptable to fast paced high energy hot and loud environments
willingness to follow safety requirements including use of personal protective equipment

Job Qualifications

High school diploma or equivalent
previous restaurant experience
management experience preferred
successful completion of the corporate training program
strong supervisory and leadership skills
excellent interpersonal customer service skills
excellent time management skills
excellent organizational skills and attention to detail
familiarity with food handling safety and restaurant guidelines
proficient with Microsoft Office Suite or related software
sales driven and results oriented
passion for people while upholding company standards
adaptability in an ever changing environment
creates a positive winning culture
dynamic leadership bringing energy and inspiration
consistently seeks pathways to improve sales and cost of goods

Job Duties

Oversees food preparation ensuring compliance with health safety food handling and hygiene standards
ensures customer satisfaction with all aspects of the restaurant and dining experience
handles customer complaints resolving issues in a diplomatic and courteous manner
ensures compliance with alcoholic beverage regulations
estimates food and beverage costs
manages inventory and purchases food and supplies
conducts daily inspection of restaurant and equipment to ensure compliance with health safety food handling and hygiene standards
periodically evaluates restaurant equipment for repairs and maintenance schedules for service
maintains sales records and tracks cash receipts
prepares and submits operations reports and other documentation requested by the company leadership
performs other duties as assigned