General Manager

Caribou Coffee is a renowned coffeehouse chain dedicated to creating memorable day-making experiences that spark a chain reaction of GOOD. With a strong foundation built on core values emphasizing TEAM, GUEST, and BUSINESS, Caribou Coffee thrives on delivering exceptional service and cultivating a community-centric atmosphere. The company’s culture fosters inclusivity and encourages every team member to be themselves while contributing meaningfully to their community. Being part of Caribou means joining a passionate herd committed to serving the best coffee and creating life-long relationships with guests and colleagues alike.

This role is a General Manager position based in Little Canada, Minnesota, offering a compensation range between $20.82 and $39.77 per hour, subject to local and state minimum wage regulations. The General Manager is a key leadership role responsible for the overall financial and operational performance of the store. This position demands a dynamic individual who can inspire team engagement, uphold a positive and healthy work culture, and drive continuous growth and development within the team.

The General Manager drives the store’s success by maximizing sales and traffic growth, managing supply chain and inventory efficiently, and ensuring an outstanding guest experience. This role involves setting clear expectations and responsibilities for team members, holding them accountable, and ensuring compliance with company policies and standards. The General Manager leads by example, fostering a culture that supports Caribou’s purpose of creating day-making experiences and serving with love.

Success in this role requires strong leadership skills, financial acumen, and a commitment to operational excellence. The General Manager must be a confident communicator who can handle challenging conversations with empathy, manage budgets and financial inputs, and consistently pursue sales and profit goals. This role also emphasizes team member development through coaching, training, and regular feedback, ensuring every team member feels valued and motivated.

The General Manager must be adaptable, able to manage schedules effectively, and available to work diverse hours including early mornings, evenings, weekends, and holidays. Physical requirements include the ability to bend, reach, lift up to 50 pounds, and stand for extended periods. This role is essential in maintaining high standards of food safety, sanitation, and health protocols.

Caribou Coffee is an equal opportunity employer committed to diversity and inclusion. They welcome applicants from all backgrounds and provide accommodations for individuals with disabilities to ensure a supportive work environment. Being a General Manager at Caribou Coffee means more than managing a store; it’s about leading a team toward excellence while making a positive impact on the broader community.