General Manager

Buffalo Wild Wings is a leading American casual dining restaurant and sports bar franchise known for its vibrant atmosphere, delicious wings, diverse beer selections, and dynamic sports viewing experience. Established as a popular destination for both locals and visitors, Buffalo Wild Wings combines a passion for quality food with a commitment to an unforgettable customer experience. With thousands of locations nationwide, the brand prides itself on innovation, community involvement, and fostering a welcoming environment that brings friends and families together around the thrill of live sports and great food.

As a General Manager at Buffalo Wild Wings, you will play a crucial role in maintaining and elevating the high standards the brand is known for. This is not just a leadership position; it is a unique opportunity to blend your personality and dedication with the company’s dynamic culture. The role involves being the "go-to" person who leads both the front of house (FOH) and back of house (BOH) teams, ensuring seamless operations while championing guest satisfaction. You will be instrumental in shaping the guest journey, from welcoming guests and managing day-to-day restaurant activities to developing innovative programs that enhance the overall experience.

In this fast-paced environment, the General Manager will constantly raise the bar, leading the team to create an enjoyable, high-energy atmosphere where guests feel valued and eager to return. Your role will include evaluating and refining the guest experience at multiple touchpoints, using customer data and insights to build differentiated guest experience programs tailored to meet evolving needs. These initiatives will not only improve service quality but also contribute to the brand’s reputation for being at the forefront of hospitality innovation.

Strategic thinking and decisive action are critical as you’ll manage projects that ensure timely execution and motivate your peers to achieve collective goals. An entrepreneurial spirit, proactive mindset, and the ability to communicate effectively both orally and in writing will be key drivers of your success in this role. Working a demanding schedule of around 50 hours per week, you’ll embrace challenges that come with managing a vibrant restaurant environment while fostering a culture of continuous improvement and innovation.

The ideal candidate will bring a minimum of 3-5 years of restaurant or hospitality experience, preferably with some background in marketing or user experience. A bachelor’s degree is preferred but not mandatory. If you are passionate about leading teams, elevating guest experiences, and driving business success in a dynamic setting, this role offers a compelling career path with strong growth opportunities. Buffalo Wild Wings provides a supportive work environment, competitive pay, and a chance to be part of a nationally recognized brand where every day presents new challenges and rewards.