General Manager

SpringHill by Marriott in Lehi is part of the renowned Marriott International brand, recognized worldwide for delivering exceptional hospitality experiences. Nestled conveniently at Thanksgiving Point, this hotel offers guests beautiful access to a range of attractions including museums, gardens, and shopping areas, making it a prime location for both leisure and business travelers. As a well-established property within a major hospitality group, SpringHill by Marriott maintains high standards of service, quality, and guest satisfaction. The hotel operates with a commitment to excellence and a focus on innovative guest experiences alongside comfortable accommodations. The establishment embraces a warm and inviting culture, seeking to create an environment where employees thrive and grow professionally within the hospitality industry.

The General Manager role at SpringHill by Marriott is a pivotal leadership position responsible for overseeing all daily operations with an emphasis on guest satisfaction, team development, and financial performance. Reporting to Resolute Road Hospitality, a third-party hospitality management company that is redefining the industry through collaboration, innovation, and excellence, this role comes with dynamic opportunities for growth within a growing national footprint. The management philosophy at Resolute Road Hospitality revolves around core values such as Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day. These values shape the organizational culture and are integral to the success of the General Manager in leading teams and delivering outstanding service.

This position is ideal for a seasoned hospitality professional who thrives in a fast-paced, multi-departmental hotel environment. The General Manager will oversee the operations of housekeeping, front desk, food and beverage, sales, and maintenance departments, ensuring that all teams are properly trained, motivated, and aligned with brand standards. A key element of the role is fostering a culture based on service excellence, accountability, and teamwork while maintaining operational efficiency and compliance with standards. The General Manager is directly involved in human resource activities including hiring, retention, team coaching, and development. Additionally, this role demands strong financial acumen to manage budgets, monitor profitability, approve purchases, and participate in revenue management efforts.

Other critical responsibilities include responding promptly and professionally to guest feedback, conducting regular staff meetings to reinforce company culture and values, managing hotel inventories, coordinating capital improvement projects, and protecting hotel assets. The successful candidate will exhibit strong leadership skills, strategic thinking abilities, and a hands-on approach to problem-solving. Proficiency in Microsoft Office and hotel operating systems is necessary to support effective hotel management.

Candidates for this role typically hold a bachelor's degree in Hospitality Management, Business Administration, or related fields, and bring 5-7 years of experience in full-service hotel operations, with a preference for those having 10 or more years and prior General Manager experience. Experience with branded hotel systems is also highly advantageous. This full-time position offers a competitive salary and a comprehensive benefits package including travel perks, optional daily pay, health and life insurance, 401k, paid time off, dental and vision coverage, an employee assistance program, and a referral program. Resolute Road Hospitality emphasizes consistent attendance and adherence to operating standards as critical to success in this role and participates in E-Verify for employment authorization verification. Join SpringHill by Marriott Lehi and be a part of a passionate hospitality family dedicated to creating exceptional experiences for guests and opportunities for professional growth.