General Manager

Salinas, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $54,900.00 - $82,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Job Description

Highgate Hotels is a premier real estate investment and hospitality management company with a robust global presence. With assets exceeding $15 billion and a diverse portfolio spanning over 400 hotels across North America, Europe, the Caribbean, and Latin America, Highgate has established itself as an industry leader over the past 30 years. Known for innovation in hospitality, the company expertly navigates all stages of the property lifecycle, from planning and development to recapitalization and disposition. The company's success is driven by its diverse portfolio, which includes bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all featuring contemporary programming and cutting-edge digital capabilities. Highgate employs industry-leading revenue management tools to predict and respond to market dynamics, ensuring optimal asset value and financial performance. With a seasoned executive team and corporate offices worldwide, Highgate remains a trusted partner for top hotel ownership groups and major hotel brands. For more details, visit www.highgate.com.

The General Manager position at the Monterey Beach Hotel in Monterey, CA, represents a pivotal leadership role within the Highgate Hotels portfolio. The General Manager is charged with driving hotel profitability through revenue generation, cost control, and outstanding guest satisfaction, all while maintaining the integrity and standard of the hotel. This key leadership role involves overseeing daily operations by coordinating with department heads, conducting regular staff meetings and training sessions, and ensuring strict adherence to financial and operational standards. The role also demands active participation in sales efforts, including client meetings and account management, plus covering management duties when necessary. Moreover, the General Manager is responsible for maintaining high standards in service, training, employee development, property maintenance, budget management, and compliance with corporate policies. These responsibilities culminate in delivering a seamless and memorable guest experience, fostering a positive and motivated workforce, and optimizing the hotel’s financial performance. This full-time role offers a competitive yearly compensation package committed to attracting candidates with extensive expertise in hospitality management and a passion for excellence.

Job Requirements

High school diploma or equivalent
At least 6 years progressive experience in hotel management or related field
Knowledge of hotel operations and financial management
Strong leadership and interpersonal skills
Excellent communication abilities
Ability to work flexible hours including evenings and weekends
Capable of lifting up to 20 pounds occasionally and 10 pounds frequently
Warm and friendly demeanor
Ability to multitask and prioritize
Strong problem-solving skills
Maintain high standards of personal appearance and grooming
Ability to maintain confidentiality
Commitment to compliance with hotel standards and policies
Effective listening and communication skills
Ability to participate in staff training and meetings
Regular attendance and punctuality
Ability to handle multiple responsibilities
Willingness to perform management on-duty coverage
Maintain professionalism and courteous interaction with guests and employees

Job Qualifications

At least 6 years progressive experience in a hotel or related field or a 4-year college degree and 4 to 5 years related experience or a 2-year college degree and 5 to 6 years related experience
Maintain a warm and friendly demeanor at all times
Effective verbal and written communication skills with all levels of employees and guests
Ability to listen, understand, and clarify concerns raised by employees and guests
Ability to multitask and prioritize departmental functions to meet deadlines
Approach all encounters in an attentive, friendly, courteous, and service-oriented manner
Attend all hotel required meetings and trainings
Participate in management on-duty coverage
Maintain high standards of personal appearance and grooming including wearing nametags
Comply with company standards and regulations to ensure safe and efficient operations
Effective problem handling including anticipation and resolution
Ability to understand and evaluate complex information and data
Maintain confidentiality of information
Perform other duties as requested by management

Job Duties

Tour the operating departments daily making adjustments as needed via department heads
Conduct weekly staff meetings including weekly training sessions and review of sales and operations efforts
Meet all financial review dates and corporate directed programs in a timely fashion
Hold a monthly financial review with all department managers and supervisors
Ensure department heads maintain budgeted productivity levels and accounting procedures
Develop managers for future advancement through competency and corporate sponsored training
Conduct daily HHBR meetings with Director of Sales focusing on prospecting and account calls
Participate actively in hotel sales efforts including client meetings and hosting events
Perform management on-duty (M.O.D.) coverage as scheduled
Maintain direct contact with management trainees and oversee development
Adhere to all company policies and train new managers for compliance
Assist in budget process and ensure service standards training compliance
Create a positive team-oriented environment focused on guest experience
Inspect rooms regularly with Housekeeping Manager and Property Engineer
Manage invoice processing and timely submission of financial documents
Ensure cleanliness and maintenance through inspections and preventive programs
Foster attentive, friendly, courteous, and efficient employee-guest interactions
Forecast hotel financial position monthly analyzing revenues and expenses
Conduct and oversee management interviews and hiring procedures
Perform performance appraisals and administer coaching and disciplinary actions
Meet clients on property and assist in sales efforts
Greet guests during peak times and offer assistance
Ensure hotel safe security and conduct monthly audits
Conduct monthly credit meetings and manage credit and collection policies
Complete required corporate training modules and train others as needed
Ensure all scheduled meetings take place on property
Perform other duties as requested by executive leadership