Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401K with company match
Paid Time Off
Weekly Payroll
Sundays Off
Career growth opportunities
Job Description
Located at 109 South Gallaher View Road in Knoxville, Tennessee, InTown Suites is a reputable hospitality company recognized for providing affordable extended stay accommodations to travelers and long-term guests. Known for its commitment to customer satisfaction and quality service, InTown Suites operates numerous properties nationwide, offering comfortable and convenient lodging options. The company fosters a work environment where employees are encouraged to be passionate about their roles and dedicated to delivering exceptional guest experiences. InTown Suites values integrity, teamwork, and a customer-focused approach, making it an engaging place to work for those motivated by service excellence and operational efficiency.
The General Manager position at this Knoxville property is a pivotal leadership role responsible for overseeing the daily operations, financial performance, physical upkeep, and work atmosphere of the property. The role demands a dynamic individual who thrives in a fast-paced hospitality environment and is committed to maintaining a safe, clean, and welcoming environment for guests and employees alike. As the face of the property, the General Manager ensures that all corporate financial and operational policies are adhered to and that the property consistently delivers high levels of guest satisfaction.
A successful General Manager at InTown Suites will demonstrate exceptional managerial skills, combining expert knowledge of front office and hotel operations with a strong capability in financial management, staffing, and customer service. The ideal candidate brings a sales-focused mentality and possesses a deep understanding of the local competitive market, leveraging this knowledge to maximize revenue and occupancy through strategic pricing and marketing efforts. This role requires hands-on involvement in all aspects of property management, from recruiting and training staff to overseeing office operations and handling guest concerns effectively.
Physical and administrative responsibilities are equally important, with the General Manager expected to manage office functions such as guest check-ins and check-outs, payroll, controls over cash handling, and bookkeeping. Attention to detail in safety and maintenance issues is critical to comply with life and safety regulations and ensure the upkeep of the property’s condition. The role also plays an integral part in budgeting, cost control, and capital expenditure projects to maintain and improve the property’s infrastructure.
InTown Suites supports its management teams with supportive onboarding training programs and a collaborative atmosphere aimed at fostering career growth and job fulfillment. Employees enjoy a stable work schedule with Sundays off, weekly payroll, and comprehensive benefits such as health, dental, vision, life, and disability insurance. The compensation reflects the level of experience required, including a minimum of three years in management and supervisory roles preferably within hospitality or related fields. A valid driver’s license, auto insurance, and reliable transportation are essential for this position, as some travel between properties and to nearby business locations is required.
This position is well-suited for those with a combination of education and experience, ideally with a high school diploma and relevant practical knowledge, ready to take on a leadership role in hospitality management. The working environment involves primarily indoor duties with some physical activities, including standing for long shifts and occasional lifting, requiring a candidate who is adaptable and resilient. If you are driven by delivering outstanding guest service and operational excellence in a supportive company culture, InTown Suites in Knoxville invites you to apply for the General Manager role and become part of a team that truly believes in its mission and values.
The General Manager position at this Knoxville property is a pivotal leadership role responsible for overseeing the daily operations, financial performance, physical upkeep, and work atmosphere of the property. The role demands a dynamic individual who thrives in a fast-paced hospitality environment and is committed to maintaining a safe, clean, and welcoming environment for guests and employees alike. As the face of the property, the General Manager ensures that all corporate financial and operational policies are adhered to and that the property consistently delivers high levels of guest satisfaction.
A successful General Manager at InTown Suites will demonstrate exceptional managerial skills, combining expert knowledge of front office and hotel operations with a strong capability in financial management, staffing, and customer service. The ideal candidate brings a sales-focused mentality and possesses a deep understanding of the local competitive market, leveraging this knowledge to maximize revenue and occupancy through strategic pricing and marketing efforts. This role requires hands-on involvement in all aspects of property management, from recruiting and training staff to overseeing office operations and handling guest concerns effectively.
Physical and administrative responsibilities are equally important, with the General Manager expected to manage office functions such as guest check-ins and check-outs, payroll, controls over cash handling, and bookkeeping. Attention to detail in safety and maintenance issues is critical to comply with life and safety regulations and ensure the upkeep of the property’s condition. The role also plays an integral part in budgeting, cost control, and capital expenditure projects to maintain and improve the property’s infrastructure.
InTown Suites supports its management teams with supportive onboarding training programs and a collaborative atmosphere aimed at fostering career growth and job fulfillment. Employees enjoy a stable work schedule with Sundays off, weekly payroll, and comprehensive benefits such as health, dental, vision, life, and disability insurance. The compensation reflects the level of experience required, including a minimum of three years in management and supervisory roles preferably within hospitality or related fields. A valid driver’s license, auto insurance, and reliable transportation are essential for this position, as some travel between properties and to nearby business locations is required.
This position is well-suited for those with a combination of education and experience, ideally with a high school diploma and relevant practical knowledge, ready to take on a leadership role in hospitality management. The working environment involves primarily indoor duties with some physical activities, including standing for long shifts and occasional lifting, requiring a candidate who is adaptable and resilient. If you are driven by delivering outstanding guest service and operational excellence in a supportive company culture, InTown Suites in Knoxville invites you to apply for the General Manager role and become part of a team that truly believes in its mission and values.
Job Requirements
- High school diploma preferred but not required
- minimum 3 years’ experience in management with supervisory experience
- any combination of education, training or experience equivalent to graduation from high school
- indoor work environment
- standing for up to 8 hour shifts
- ability to remain stationary 50% of the time
- occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl
- frequently lift and/or move up to 10 pounds and occasionally up to 25 pounds
- specific vision abilities including close, distance, color, peripheral vision, depth perception and ability to adjust focus
- extensive use of hands and fingers for keyboard and office machinery manipulation
- may be exposed to extreme weather if at an exterior property
- travel to other properties within the market and to the bank
- ability to communicate effectively with employees and vendors
- adherence to company policies and procedures
Job Qualifications
- Possess a valid driver’s license, current auto insurance and a functioning automobile
- read, speak, write and understand English to interact with guests and staff and handle administrative duties
- ability to read, understand and interpret reports and other internal hotel information
- sufficient mathematical skills to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage and labor costs
- general computer proficiency
- thorough knowledge of front office and related department operations, service standards and techniques, guest relations and etiquette, upselling techniques
- knowledge and ability to perform front office and related positions in response to business conditions
- ability to compose and express thoughts clearly
- ability and flexibility to work long hours regularly
- ability to manage multiple activities often in stressful situations
- ability to organize oneself and others
- ability to make effective judgments on front office operations and staff, and solve guest and operational problems
Job Duties
- Recruit, interview and hire all property staff
- train, develop and support property staff
- responsible for office operations including guest check-in and check-out, control of all money, bookkeeping and payroll functions
- ensure and provide excellent guest service
- develop expertise on computer operating system
- identify and manage repair and maintenance issues
- identify capital expenditure needs
- assist with completion of capital expenditure projects
- identify and follow up on life/safety and inspection issues
- notify supervisor of any guest concerns
- maximize financial performance through revenue management and pricing recommendations
- meet budgets through profit and loss analysis and effective cost and inventory control
- assist in preparation of annual budgets
- monitor competitors for their market
- drive sales through local marketing
- develop and maintain positive relationships with all local governmental authorities
- assist in recruitment and training of other general managers
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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