Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $90,000.00 - $95,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
competitive salary

Job Description

The Wyndham Garden, located at 201 Baronne St., is a distinguished hotel known for its commitment to providing exceptional hospitality and guest experiences. As part of the Wyndham Hotels & Resorts family, Wyndham Garden offers a blend of comfort, convenience, and quality service to both business and leisure travelers. The hotel prides itself on maintaining high standards through its dedicated team and well-maintained property, making it a preferred destination for guests seeking reliability and value.

The General Manager role at Wyndham Garden is a pivotal leadership position responsible for steering the hotel towards sustained profitability and operational excellence. This position requires a dynamic individual who can effectively balance revenue generation with cost control while nurturing a positive and productive work environment. The General Manager will lead diverse teams across various departments, ensuring that all aspects of the hotel operation align with corporate policies and standards. With a keen focus on guest satisfaction, this role demands proactive management of service quality, employee development, and physical property maintenance.

In this capacity, the General Manager will play a critical role in defining and executing strategies that enhance both financial and operational performance. Responsibilities include conducting daily tours of operating departments to monitor and adjust processes as necessary, holding regular meetings with staff for training and review, and ensuring rigorous adherence to company financial policies. The General Manager is also charged with fostering a team-oriented culture that motivates employees to deliver exceptional service and contributing to their professional growth through targeted training programs.

This role entails close collaboration with department managers, overseeing budgeting processes, financial reviews, and the implementation of preventative maintenance programs to uphold the property's standards. The General Manager must ensure that all team members consistently meet service standards and demonstrate attentiveness and courtesy in their interactions with guests and colleagues. By maintaining direct communication with management trainees and developing future leaders, the General Manager helps secure the long-term success of the hotel.

Interested candidates for this full-time position should bring robust experience in hotel management or a related field, a proven track record of leadership, and an ability to effectively manage multiple facets of hotel operations. Working at Wyndham Garden offers the opportunity to be part of a respected brand that values employee development and guest satisfaction equally.

Job Requirements

  • Proven experience in hotel management or related field
  • strong leadership and communication skills
  • ability to manage multiple departments and teams
  • knowledge of financial management and budgeting processes
  • commitment to guest satisfaction and employee development
  • familiarity with maintenance and operational standards
  • excellent organizational and training abilities

Job Qualifications

  • At least 6 years progressive experience in a hotel or related field
  • or a 4-year college degree and at least 4 to 5 years of related experience
  • or a 2-year college degree and at least 5 to 6 years of related experience

Job Duties

  • Tour the operating departments daily making adjustments as needed via department heads
  • conduct weekly staff meetings including weekly training sessions presented by managers and self
  • meet all financial review dates and corporate-directed programs in a timely fashion
  • hold a monthly financial review with all department managers
  • ensure all department heads maintain budgeted productivity levels and standard checkbook accounting procedures
  • develop managers for future advancement through competency training and corporate-sponsored training programs
  • maintain direct contact with and monitor the development of management trainees
  • adhere to all company policies and procedures and train new managers for compliance
  • oversee and assist in the budget process as required
  • ensure training in service standards is taking place in each department using effective training steps including compliance with the standard of the week
  • assist in creating a positive team-oriented environment focused on the guest through employee development and motivation
  • inspect rooms regularly with the Director of Rooms and Director of Engineering
  • ensure complete processing of invoices daily using accounts payable processes
  • ensure all appropriate financial document information is received each month by the corporate office
  • ensure cleanliness and maintenance of physical property through inspections and preventive maintenance programs
  • ensure employees are attentive friendly courteous and efficient in their interactions with guests managers and other employees

Job Criteria

Experience

Expert Level (7+ years)


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