General Manager

Palm Coast, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $47,500.00 - $71,000.00

Work Schedule

Standard Hours

Flexible

Benefits

Health Insurance

Travel Discounts

Employee assistance program

Flexible Paid Time Off

401(k) Plan

Employee Stock Purchase Program

Learning and advancement opportunities

Job Description

Hilton Grand Vacations is a globally recognized hospitality company dedicated to delivering exceptional vacation experiences through its portfolio of upscale resort properties. Known for its commitment to quality service and customer satisfaction, Hilton Grand Vacations operates numerous vacation ownership resorts across the United States and internationally. The company focuses on creating memorable and enjoyable stays for its guests while fostering a workplace culture of growth, diversity, and mutual respect. Established as part of the Hilton brand portfolio, Hilton Grand Vacations benefits from the legacy of hospitality excellence and innovation associated with the Hilton name. The Daytona Beach Regency in Daytona Beach, FL, is one of their premier resort locations, offering guests a tropical and relaxing environment with access to a variety of amenities and activities. This scenic beachfront property is a sought-after destination for vacationers seeking both relaxation and recreation in a warm coastal setting. The resort is distinguished by its focus on comprehensive guest service, luxurious accommodations, and vibrant community atmosphere.

The General Manager role at Daytona Beach Regency provides a unique leadership opportunity to oversee all facets of this bustling resort operation. This is a full-time position that demands a seasoned hospitality professional capable of delivering outstanding guest experiences while managing complex operational, financial, and team development functions. The General Manager will be responsible for maintaining high standards of resort quality and safety, ensuring compliance with industry regulations, and achieving business goals aligned with Hilton Grand Vacations' strategic vision. With a focus on operational excellence, financial performance, and employee engagement, the role involves supervising various departments including front office, housekeeping, maintenance, and security. The manager will also work closely with the Homeowners Association Board of Directors to ensure a cohesive and well-managed environment.

This position emphasizes customer-centric leadership, fostering a culture of trust, integrity, and collaboration. Beyond operational oversight, the General Manager plays a critical role in cultivating a positive workplace culture that embraces diversity, equity, and inclusion, setting the tone for team motivation and retention. The company supports professional growth through ongoing learning opportunities and offers a flexible paid time off plan to promote work-life balance. Employees in this role also benefit from comprehensive health care from day one, a 401(k) plan with company match, employee stock purchase options, and various exclusive perks designed to enhance overall well-being and job satisfaction.

Overall, this General Manager position is ideal for a dynamic hospitality leader eager to drive excellence in a vibrant resort setting and contribute to the continued success and reputation of Hilton Grand Vacations at Daytona Beach Regency.

Job Requirements

Bachelor's degree (BA/BS)
5-7 years of prior General Manager experience
5 years of management experience in a comparable property
extensive knowledge of vacation ownership principles, practices, and procedures
familiarity with HOA laws and regulations
strong financial acumen
excellent communication skills
leadership and team development capabilities
ability to manage multiple resort functions
commitment to diversity, equity, and inclusion
ability to work with third-party vendors and internal teams
knowledge of labor laws and compliance
dedication to a people-first culture

Job Qualifications

Extensive knowledge of vacation ownership principles, practices, and procedures including HOA laws and regulations
extensive knowledge of financial principles and statements to review and analyze resort and HOA financial status
ability to create and maintain a culture of diversity, equity, and inclusion
excellent written and verbal communication skills
strong financial competence with expertise in labor control and productivity standards
ability to work with in-house personnel and third-party vendors in housekeeping and food and beverage
5-7 years of prior General Manager experience
5 years of management experience in a comparable property
bachelor's degree (BA/BS)

Job Duties

Build strong internal and external customer relationships and deliver customer-centric solutions
instill trust through honesty, integrity, and authenticity
collaborate and build partnerships to meet shared objectives
coordinate with business management staff to maintain accurate records and monitor cost controls
take on new opportunities and challenges with urgency and enthusiasm
oversee efficient operation of resort functions including front office, housekeeping, maintenance, security, loss prevention, and recreation
communicate continuously with the Homeowners Association Board of Directors
develop and maintain cost and labor controls to operate within budget
demonstrate leadership skills to acquire, develop, and retain an engaged team
conduct periodic inspections of units, buildings, and grounds noting deficiencies
commit to a people-first culture
ensure guest and owner safety and security while maintaining a crisis management plan
assure compliance with labor laws
work closely with the developer, homeowners association, project management, and in-house sales and marketing leadership
perform other duties as assigned