General Manager

Huntsville, AL, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $46,100.00 - $68,900.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional Development

Employee Discounts

Travel opportunities

Job Description

Our client is a reputable hotel operating within a renowned hospitality brand. This distinguished hotel prides itself on delivering exceptional guest experiences through its dedication to quality service and operational excellence. As a full-service hotel establishment, it manages a wide range of services including front office management, housekeeping, maintenance, and food and beverage operations. Recognized for its commitment to outstanding guest satisfaction and operational standards, the hotel operates with a focus on adhering to both corporate budget guidelines and brand quality expectations. This ensures a consistently high level of service and a welcoming environment for guests and associates alike.

The General Manager plays a pivotal role in ensuring the smooth day-to-day operation of all major hotel departments including Front Office, Housekeeping, Maintenance, and Food and Beverage. This leadership role requires an individual who not only possesses deep knowledge of the hospitality industry but also demonstrates strong managerial capabilities and strategic financial acumen. The General Manager is responsible for managing diverse teams, optimizing productivity, overseeing budget performance, and implementing robust financial controls to meet the organization’s objectives. By coordinating with corporate recruitment to maintain appropriate staffing levels, the General Manager ensures the hotel is adequately staffed to meet guest needs and operational demands.

In this role, the General Manager maintains a primary focus on guest satisfaction by swiftly resolving escalated guest concerns with professionalism and empathy. This position demands a hands-on leader who actively engages with associates across all departments to maintain a harmonious work environment and reinforce a culture of excellence. The role also encompasses oversight of administrative functions such as scheduling, payroll, inventory, and control of production, ensuring that all operational processes are both efficient and compliant with company policies and industry standards.

A thorough understanding of government regulations applicable to the hotel industry and industry safety standards is essential. The ideal candidate is proficient in financial analysis, capable of assessing business opportunities, and effectively developing both short- and long-term financial objectives. Additionally, the General Manager must demonstrate strong leadership and communication skills to contribute effectively to team development, staff training, and community business involvement. With a hands-on approach and a "can do" attitude, this role calls for flexibility, resilience, and the ability to thrive in a fast-paced, sometimes stressful, hospitality environment.

The position requires full physical presence on-site, engaging in activities that include standing and walking for extended periods, as well as occasional lifting and carrying tasks. Assignments may also involve working varied shifts including weekends, along with periodic overnight travel. The role offers prospective advancement opportunities, such as Regional Director of Operations, for motivated and successful candidates. This General Manager position is ideal for seasoned hospitality professionals seeking to leverage their management expertise and passion for service excellence within a dynamic hotel setting.

Job Requirements

College degree (BS/BA) preferred or equivalent work experience
Five years' experience supervising at least 15 associates
Three years' experience in hotel management, including managing budgets
High school diploma or equivalent
Prior experience working in Hilton or Marriott family of hotels preferred
Pass appropriate security clearances
Ability to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted
Ability to stand for eight hours, bend, stretch, and reach
Ability to communicate effectively with associates and guests
Ability to work in a stressful atmosphere and accept constructive criticism
Ability to change activities frequently and cope with interruptions

Job Qualifications

College degree (BS/BA) preferred or equivalent work experience
Five years' experience supervising at least 15 associates
Three years' experience in hotel management, including managing budgets
High school diploma or equivalent
Prior experience working in Hilton or Marriott family of hotels preferred
Knowledge of government regulations applicable to the hotel industry
Knowledge of industry safety standards
Knowledge of accounting processes, including receivables, payables, budgets, invoices, payroll
Effective communication skills, written and verbal, including group presentations
Proficient written and verbal English
Financial analysis skills to assess business opportunities
Project management skills including organizing and multitasking
Proficient in Microsoft Office including Excel, Word, Outlook
Leadership skills to develop and counsel subordinate associates

Job Duties

Ensure hotel staff are properly greeting guests, adhering to uniform standards, and appropriately resolving guest complaints so as to provide an atmosphere of hospitality
Manage new hire processes for each department within the property and ensure all newly hired associates complete required paperwork and orientation
Review ongoing training practices to ensure all associates are kept up to date on current policies and procedures
Maintain a professional, cohesive team by hiring, training, coaching, counseling, and developing associates
Promote positive morale and friendly attitude
Monitor communication between departments and ensure a timely and accurate flow of information
Develop and execute long and short term financial objectives and exceed budgeted sales and expense goals
Review cost accounts on a weekly basis
Ensure that all equipment is maintained in accordance with service standards and that any outages are reported and resolved as quickly as possible
Complete administrative duties such as scheduling, payroll, inventory, orders, and production controls in a timely manner
Ensure hotel staff are adhering to company rules and policies and oversee implementation of any new rules, policies, or procedures
Maintain certification from a brand approved responsible vendor training program
Maintain business and charitable involvement in the community
Inspect guests' rooms, public access areas, and outside grounds for cleanliness, safety, and appearance
Other duties as assigned, that the associates is capable of performing