General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $48,900.00 - $73,100.00
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Work Schedule

Flexible
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Benefits

competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k with employer match
Paid Time Off
Uniforms Provided
Team member hotel discount

Job Description

Ascent Hospitality is a distinguished hospitality company with a diverse portfolio of hotels and an impressive pipeline of new properties and acquisitions. Unlike many firms that focus solely on numbers, Ascent Hospitality prioritizes people, recognizing that the heart of their success lies in the exceptional experiences they create for both their team members and guests. This dynamic company fosters a culture dedicated to teamwork, collaboration, and unified purpose. Their work environment encourages individuals who are passionate about service, effective communicators, and adaptive leaders who thrive amid challenges and continual change. This culture ensures that every team member feels valued and empowered to contribute meaningfully to the organization’s ongoing growth and excellence.

Ascent Hospitality is actively seeking a talented and uniquely qualified General Manager to join their leadership team. The General Manager will play a critical role in overseeing and directing daily hotel operations, focusing on delivering outstanding guest service alongside achieving financial profitability. This leadership role demands a strategic thinker with comprehensive experience in hotel management, capable of managing multiple departments such as rooms, housekeeping, food and beverage, and engineering. The General Manager will be responsible for creating and managing the hotel’s budget, forecasting future performance, and developing innovative strategies to drive sales and service initiatives. This position also requires a hands-on leader who can motivate and develop employees, maintain high operational standards, and ensure compliance with all brand and franchise standards.

Moreover, the General Manager will act as the principal liaison with hotel owners and corporate entities, ensuring clear and consistent communication regarding hotel performance and objectives. The role calls for a leader who is not only operationally savvy but also adept in sales and marketing, able to actively participate in sales discussions, meetings, and calls, while understanding key account executives and the business base. Community and government engagement are also key elements of this position, enhancing the hotel’s presence and reputation locally. Ascent Hospitality offers a competitive salary and a comprehensive benefits package, including health, dental, vision, and life insurance, along with a 401k plan with employer match, paid time off, uniforms for most positions, and a team member hotel discount program. This General Manager position is an exciting opportunity for a motivated professional looking to influence a growing hospitality company that values integrity, teamwork, and guest satisfaction at its core.

Job Requirements

  • Must have 3-5 years prior experience as a general manager
  • college education preferred
  • proven experience as hotel manager or relevant role with emphasis on sales
  • must be responsible, reliable, ethical, employee centric, customer centric
  • excellent written and verbal communication and interpersonal skills
  • well organized and detail-oriented
  • must be able to identify operational gaps and implement corrective measures
  • ability to multi-task
  • must be able to effectively lead and motivate a team
  • proficiency in Microsoft Office applications
  • previous sales experience preferred
  • must have valid driver’s license and be able to operate a vehicle

Job Qualifications

  • Proven experience as hotel manager or relevant role with an emphasis on sales
  • 3-5 years prior experience as a general manager
  • college education preferred
  • understanding of all hotel management best practices and relevant laws and guidelines
  • demonstrable aptitude in decision-making and problem-solving
  • reliable with an ability to multi-task and work well under pressure
  • outstanding leadership skills
  • great attention to detail
  • excellent written and verbal communication and interpersonal skills
  • well organized and detail-oriented
  • ability to identify operational performance, productivity, and efficiency gaps and implement corrective measures
  • proficiency in Microsoft Office applications
  • previous sales experience preferred
  • must have a valid driver’s license and able to operate a vehicle to meet with clients

Job Duties

  • Manage all sources of revenue including rooms, housekeeping, food and beverage, engineering, and other departments
  • assist in the development and implementation of sales and marketing programs and quarterly sales strategy reports
  • actively participate in sales discussions, meetings, plans, and sales calls
  • be involved in community and/or government affairs
  • create the hotel's annual budget and monitor performance throughout the year
  • manage the hotel through a hands-on approach, motivating employees and ensuring employee development and retention
  • ensure outstanding guest service and adherence to all brand standards
  • protect the hotel and its assets through enforcing a preventative maintenance program
  • adhere to all franchise and company procedures and regulations
  • comply with corporate accounting procedures
  • inspect property daily and enforce actions for safety, comfort, and cleanliness
  • conduct daily employee huddles and weekly leadership meetings
  • select, train, and direct department managers and supervisors
  • monitor performance and develop employees in their career paths
  • conduct performance appraisals and manage disciplinary measures for management staff
  • aggressively reduce accidents and minimize worker's compensation and unemployment claims
  • maintain high visibility and availability for guests
  • take initiative to assist or answer questions throughout the hotel
  • implement the brand service culture
  • adhere to action plans and budget concepts
  • safeguard realization and trace adjustments of deviations
  • develop actions for improvement and cost savings
  • coordinate management team's planning for schedules, recruitment, and training
  • work front desk shifts as needed
  • follow up on guest complaints, incidents, and accidents
  • maintain contacts with public authorities regarding licensing
  • attend monthly department employee meetings
  • perform other duties as required
  • maintain a professional image at all times through appearance and dress

Job Criteria

Experience

Expert Level (7+ years)


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