General Manager

Ascent Hospitality is a distinguished hospitality management company with a vast portfolio of hotels and an ambitious pipeline of new properties and acquisitions. The company is not solely focused on expansion metrics but rather places significant emphasis on its foundational value: people. Ascent Hospitality is dedicated to delivering memorable experiences not only to its guests but also to every member of its team. The company fosters a collaborative and unified culture where team members work in harmony towards common goals, creating an environment that supports both professional growth and exceptional service delivery. This approach has established Ascent Hospitality as a reputable leader in the hospitality industry, known for its commitment to excellence and community engagement.

The company is currently seeking a uniquely qualified General Manager to join its leadership team. This role is essential in managing daily hotel operations with a focus on delivering outstanding guest service and ensuring financial profitability. The General Manager will have comprehensive oversight of all hotel departments including rooms, housekeeping, food and beverage, and engineering, ensuring operational efficiency and service quality. Additionally, the role involves strategic responsibilities such as hotel budgeting, forecasting, and planning, alongside leading service initiatives and managing balanced scorecard performance metrics. This position serves as the primary liaison between the hotel, its owners, and corporate entities, necessitating strong communication skills and the ability to navigate business relationships effectively.

The General Manager position requires a hands-on leadership style, inspiring and motivating employees while fostering employee development and retention through regular meetings and engagement activities. The role commands vigilance in maintaining the hotel’s standards, compliance with brand requirements, and enforcing preventative maintenance protocols to protect the hotel’s physical assets. The General Manager is also tasked with community involvement and government affairs, enhancing the hotel's reputation and connection to its local environment.

In this capacity, the General Manager will create and monitor annual budgets, actively participate in sales discussions and marketing programs, and ensure the hotel’s profitability through targeted cost-saving initiatives and performance improvements. Maintaining a visible presence, the General Manager must be approachable and ready to assist guests and staff, embodying the brand’s service culture and professional image at all times. The role involves administrative functions such as maintaining confidential human resources files, conducting performance appraisals, and enforcing disciplinary measures when necessary.

Ascent Hospitality offers a comprehensive benefits package including competitive salary, health, dental, vision, life insurance, a 401k plan with employer match, paid time off, uniform provisions, and a team member hotel discount program. This role demands excellent organizational skills, operational expertise, and a customer-centric attitude, making it an outstanding opportunity for accomplished hospitality leaders who are prepared to meet and exceed the challenges and opportunities within a dynamic hospitality environment.