General Manager

Montgomery, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $49,000.00 - $73,200.00

Work Schedule

Standard Hours

Benefits

competitive salary

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

401k with employer match

Paid Time Off

Uniforms Provided

team member hotel discount program

Job Description

Ascent Hospitality is a well-established hospitality company that manages an extensive portfolio of hotels and maintains a strong pipeline of new properties and acquisitions. The company is deeply committed to a culture that prioritizes people over numbers, emphasizing a memorable experience for both its Team Members and guests. This culture forms the foundation of Ascent Hospitality's operations, fostering an environment where collaboration and unified purpose are key values. The company actively seeks accomplished individuals who are passionate about service, strong communicators, and adept at navigating challenges and change. Ascent Hospitality's approach centers on delivering excellence through teamwork and leadership, making it an enriching workplace for those who share these ideals.

The role of General Manager at Ascent Hospitality offers a unique opportunity to lead daily hotel operations with a focus on outstanding guest service and financial profitability. This position carries the responsibility of managing multiple departments including rooms, housekeeping, food and beverage, and engineering, ensuring operational efficiency and service quality across all areas. The General Manager is pivotal in strategic planning, budget creation, and forecasting while driving initiatives that enhance guest satisfaction and maintain compliance with brand standards. Moreover, the General Manager functions as the primary liaison with hotel owners and corporate entities, bridging communication and operational goals effectively. This leadership role demands a hands-on approach to motivate staff, develop employee careers, and uphold the hotel's reputation for quality and service. The General Manager is also involved in sales and marketing efforts, community and government affairs, and operational risk management. This multifaceted role is suited for a dynamic leader who excels in people management, financial oversight, and strategic vision, all aimed at sustaining the hotel's growth and success. Additionally, the position offers a competitive salary and comprehensive benefits, including health, dental, vision, life insurance, 401k with employer match, paid time off, uniforms for most positions, and a team member hotel discount program.

Job Requirements

Proven experience as Hotel Manager or relevant role with an emphasis on sales
Must have 3-5 years' prior experience as a General Manager
College education preferred
Understanding of all hotel management best practices and relevant laws and guidelines
Demonstrable aptitude in decision-making and problem-solving
Reliable with an ability to multi-task and work well under pressure
Outstanding leadership skills and a great attention to detail
Must have a valid driver's license and be able to operate a vehicle to meet with clients

Job Qualifications

Excellent written and verbal communication and interpersonal skills
Well organized and detail-oriented
Must be able to identify operational performance, productivity, and efficiency gaps and implement measures to correct
Ability to multi-task
Must be able to effectively lead and motivate a team
Proficiency in Microsoft Office applications
Previous sales experience preferred
Must be responsible, reliable, ethical, employee centric, customer centric, and radiate a positive and accommodating attitude while interacting with customers and employees

Job Duties

Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments
Assist in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports
Actively participates in Sales discussions, meetings, plans and Sales calls
Involved in community and/or government affairs
Creates the hotel's annual budget and monitors the performance of the hotel throughout the year
Manage the hotel through a hands-on approach, motivating employees, ensuring employee development and retention and conducting regular employee meetings
Ensure outstanding guest service and the adherence to all brand standards
Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program
Adheres to all franchise and company procedures and regulations as well as standard operating procedures
Comply with all corporate accounting procedures
Inspects property daily and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction
Conducts daily Huddle to include all employee
Holds weekly Leadership meetings with agenda
Selects, trains, and directs department managers and supervisors and other Employees as necessary keeping them well versed in all policies and procedures
Monitors performance, develops and guides Employees in career paths
Conducts performance appraisal and personal development plans for management staff and takes action for disciplinary measures as needed
Aggressively reduce accidents, and minimize worker's compensation and unemployment claims
Remain highly visible and be readily available for guests at all times
Take initiative to offer assistance or answer questions throughout the hotel
Thoroughly understand and implement the Brand service culture
Adheres to action plans and budget concepts (revenues, costs, etc.)
Safeguard the realization, tracing and adjustment of deviations
Develops actions for improvement and costs savings
Coordinate planning of Management team with regard to time-tables, work schedules, recruitment and training of employees
Available to work front desk shifts as needed (min 2 days) when running below 30%
Involvement and follow up on all guest complaints, incidents and accidents
Maintain contacts with public authorities in regards to licensing
Attend monthly department employee meetings whenever possible
Perform other duties as required
Provides a professional image at all times through appearance and dress