General Manager

Philadelphia, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

management incentive performance plan

401(k) retirement plan

Paid Time Off

training and leadership development program

Dining Discounts

Job Description

Ruth's Chris Steak House, established in 1965, is a renowned American steakhouse chain recognized for its commitment to excellence in premier dining experiences and a strong, empowering workplace culture. Having set the benchmark for upscale steakhouse dining in the United States and globally, Ruth's Chris continues to uphold its reputation by providing high-quality food, exceptional service, and a memorable atmosphere. As an established brand, Ruth's Chris emphasizes fostering a culture where team members can thrive professionally and personally, supported by comprehensive training and leadership development programs. The company is dedicated to advancement opportunities and supports its employees with competitive benefits, including health, dental, vision insurance, a management incentive performance plan, a 401(k) retirement plan with company match, generous paid time off, and dining discounts.This position offers variable pay depending on location and invites candidates to be part of the best hospitality team in the business. The role focuses on restaurant leadership and management within an upscale dining environment. As a manager at Ruth's Chris Steak House, you will be entrusted with maintaining the immaculate appearance and safety of the restaurant, supervising all front-of-house operations, and ensuring an exceptional guest experience that aligns with the brand's high standards. Responsibilities also include administrative duties such as financial reporting, budget management, staff scheduling, and communicating important operational information to corporate and regional leadership. The successful candidate will lead by example, motivating and coaching team members to uphold company standards while fostering a positive work environment. Additionally, this role involves proactive community engagement initiatives designed to drive local awareness and patronage, along with facilitating private dining and catering business development. The position requires flexibility, a passion for hospitality, and the ability to oversee a fast-paced, high-volume restaurant environment effectively. Candidates will benefit from ongoing training, leadership development, and the chance to significantly grow their hospitality careers at a prestigious restaurant chain. Managerial leadership at Ruth's Chris is about delivering a raving fan guest experience while ensuring operational excellence and financial success.

Job Requirements

High school diploma or equivalent
Minimum five years restaurant management experience preferably in upscale dining
Ability to work 10-12 hour shifts and be on your feet for at least eight hours
Ability to lift and carry up to 50 pounds regularly and up to 100 pounds occasionally
Must be able to work in temperature extremes and noisy environments
Proficiency in basic computer applications such as Microsoft Word, Excel and Outlook
Strong guest service orientation and communication skills
Ability to develop staff and foster teamwork
Willingness to attend ongoing training and development programs
Valid food safety certifications preferred
Ability to respond quickly and maintain professionalism under pressure.

Job Qualifications

Extensive experience leading a high-volume, upscale concept restaurant
Knowledge of wine, experience as a sommelier preferred
Servsafe Food and Alcohol certification preferred
Some culinary experience or training a plus
Formal business education or a restaurant management degree a plus
Above average computer skills including Microsoft Word, Excel and Outlook
Demonstrated ability to provide exceptional guest service and lead a team
Strong communication and organizational skills
Proven ability to manage budgets and analyze financial data
Leadership skills to motivate, train and develop staff
Experience in planning marketing and community engagement activities
Ability to handle high-pressure situations and adapt to changing demands.

Job Duties

Conduct facility walk through to ensure a clean, safe and guest-friendly atmosphere and ambiance
Complete administrative office work including answering emails and voicemails, entering sales reports, paying invoices and checking deliveries
Review previous day’s sales reports for accuracy and resolve discrepancies
Communicate effectively with management team, Regional Vice President and corporate staff about operational matters
Review daily reservations and events for appropriate staffing
Perform kitchen and bar line checks for quality and inventory needs
Set and achieve budgeted sales and profit levels, review financial results and take corrective actions
Conduct pre-shift meetings to discuss menu changes, promotions and staff issues
Provide motivational leadership and communication to staff
Rotate through restaurant stations to monitor activities and give feedback
Interact with guests to ensure satisfaction and resolve complaints
Complete closing duties including tip entry, sales reporting and closing procedures
Facilitate weekly manager’s meetings for staffing, development and training
Monitor inventory par levels and ordering procedures
Plan and conduct local marketing and public relations activities
Recruit, hire and train staff in accordance with company programs
Write and conduct performance reviews, create development plans and follow up on goals
Coordinate banquet and special event planning
Attend training sessions to enhance business and professional skills
Build community relationships to promote brand awareness
Develop business through catering and private dining sales.