General Manager

Pittsburgh, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $46,900.00 - $70,100.00

Work Schedule

Standard Hours

Day Shifts

Benefits

competitive salary

Profit sharing

meal discounts

health benefits

401(k) plan with Company Match

Paid vacation

development opportunities

Job Description

Flynn Group entered the Panera system in 2015 with the acquisition of 47 cafes and has since experienced significant growth, becoming the second largest Panera franchisee globally. With a decentralized business model, Flynn Panera operates through geographic market leadership including Market Leaders, Area Directors, General Managers, Assistant Managers, and Team Managers responsible for smooth operations of cafes. Flynn Group, founded in 1999 by Greg Flynn, is the world's largest franchise operator managing renowned brands such as Applebee's, Arby’s, Panera Bread, Pizza Hut, Taco Bell, Wendy’s, and Planet Fitness. The core mission of Flynn Panera is to be a premier operator within the Panera brand by focusing on core values: Care Genuinely for People, Play like a Champion, and Win as One.

As a General Manager at Flynn Panera, you become part of a dynamic retail food environment where the commitment to delivering food that is both delicious and good for you is paramount. This role offers an extraordinary opportunity to engage with customers, lead a growing business, and make a positive difference in local communities. General Managers oversee up to 60 employees, ensuring exceptional customer service and operational excellence. The position is ideal for individuals passionate about the restaurant industry, who enjoy leading teams, coaching staff, cultivating a positive workplace culture, and driving profit and quality standards in a fast-paced setting.

The General Manager is responsible for upholding the highest standards of cleanliness, sanitation, and food quality, while fostering a workplace that reflects Panera’s warmth and hospitality values. This role requires an experienced professional with a stable employment history, excellent interpersonal skills, and attention to detail. Flynn Panera supports career advancement for General Managers, offering a platform to enhance leadership skills and grow within the company’s expanding network. Competitive salary and development prospects complement the rewarding nature of this role. The General Manager position is key to maintaining the excellent reputation of Flynn Panera cafes by ensuring compliance with company policies, health regulations, and safety programs.

This offer represents a significant career opportunity within a premium franchise known for its high standards and commitment to employee well-being. Flynn Panera embraces diversity and inclusivity, providing accommodations to support all employees. Join Flynn Panera to contribute to a winning team focused on delivering fresh food, superior service, and a supportive workplace environment.

Job Requirements

at least 3 years restaurant management experience
excellent communication skills
strong interpersonal skills
customer service orientation
ability to work independently and collaboratively
degree or equivalent experience in hospitality or restaurant management preferred
serve safe food certification a plus
ability to handle multiple tasks in a fast-paced environment
capacity to lift up to 50 lbs repetitively
mobility to stand and move for up to 10 hours per shift
ability to safely bend, reach, carry and stoop
must possess a run it like you own it mentality

Job Qualifications

at least 3 years restaurant management experience
excellent communication, interpersonal and customer service skills
ability to work independently and as part of a team
degree or equivalent experience in hospitality or hotel/restaurant management preferred
serve safe food certification a plus
strong leadership and coaching skills
proven ability to handle customer complaints effectively
knowledge of safety, sanitation and health regulations
experience in staff training and development
ability to manage profit and loss statements
strong organizational and problem-solving skills

Job Duties

demonstrates sustainable long-term success and maintains a profitable business
ensures prompt, friendly service according to company guidelines
directs overall activities and performance of employees on a shift-by-shift basis
creates an employer of choice environment by encouraging a culture aligned with Flynn Panera values
ensures immediate response and resolution of guest complaints
maintains adequate inventory levels and adjusts par levels
ensures product preparation and presentation meet company standards
oversees and schedules employees to meet sales demands
maintains effective safety and security programs
corrects unsafe practices or conditions
promotes and leads cleanliness and sanitation standards
performs routine maintenance and advises area director of repairs
communicates with other managers daily and weekly
ensures quality recruitment and referral of management candidates
maintains a trained staff through orientation and training
ensures continuous employee development through performance reviews and coaching
ensures accurate staffing levels using detailed interviews
partners with area director and human resources for staffing support
documents and manages employee performance and disciplinary actions
controls restaurant costs through management of profit and loss
achieves objectives while operating within company guidelines and ethical practices
completes other assigned duties and responsibilities