General Manager

Wawa, Inc. is a renowned convenience store chain and gas station retailer, well-known across the United States for its commitment to quality products and exceptional customer service. Established with the goal of providing a seamless and satisfying shopping experience, Wawa operates a variety of stores that cater to diverse consumer needs. It has built a strong reputation for being a community-oriented and customer-focused company that values collaboration and employee development. Wawa is recognized not only for the quality of its food service and fuel offerings but also for its inclusive workplace culture, employee stock ownership plans, and comprehensive benefits programs. The company continually strives to innovate and enhance store operations to maintain its leadership position within the retail and convenience store industry.

As a General Manager (GM) at Wawa, you will be the ultimate leader of one of our store locations, tasked with setting the vision, driving results, and inspiring your team daily. This role is pivotal in managing all aspects of store operations, from ensuring daily operational excellence to fostering a work environment where associates can thrive and grow. The GM is responsible for maintaining a vibrant store atmosphere that encourages customer satisfaction and business growth through strategic planning and hands-on leadership. This position demands an individual who can effectively balance the multifaceted dimensions of store management including financial oversight, team leadership, operational compliance, and customer service excellence.

Your leadership will be central to the store's performance, as you will take ownership of daily operations while focusing on store profitability and team development. You will be accountable for meeting or exceeding performance targets by closely analyzing financial reports, managing inventory and merchandise plans, controlling costs, and sustaining compliance with audits and safety policies. As a GM, you will monitor retail trends and collaborate with your peers and corporate teams to implement proactive strategies that drive optimal business results.

In addition to operational duties, you will foster an inclusive and collaborative culture within your team. This includes hiring, training, and developing associates through coaching and performance management techniques. You will empower your team by supporting leadership development initiatives and promoting a culture of excellence, ensuring every associate is equipped and motivated to contribute meaningfully. Furthermore, you will oversee scheduling and resource allocation to maintain proper staffing in a 24/7 environment, ensuring operational continuity and excellence.

Customer experience is at the heart of this position. You will be expected to actively respond to customer feedback and resolve any issues promptly to maintain high satisfaction levels and build lasting customer loyalty. Championing company initiatives is also a crucial part of your role — communicating the purpose behind changes and ensuring their successful adoption throughout the store.

This position offers a competitive salary ranging from $75,000 to $90,000, commensurate with experience and location, along with eligibility for monthly bonus incentives. Wawa is committed to inclusivity and offers extensive benefits including medical, dental, vision, mental health support, an employee stock ownership plan (ESOP), 401(k) with matching, education assistance, paid time off, paid parental leave, and other wellness programs.

As an equal opportunity employer, Wawa fosters a work environment of respect where discrimination of any kind is not tolerated, ensuring fairness in recruitment, hiring, promotion, and evaluation processes. We embrace diversity and provide reasonable accommodations to support all associates in their roles and application processes.