General Manager

MCR is the third-largest hotel owner-operator in the United States, known for its extensive portfolio of premium-branded hotels and commitment to excellence in hospitality. Founded in 2006, MCR has established itself as a leader in the hotel industry with offices across major cities including New York City, Dallas, Chicago, and Richmond, Virginia. The company manages a $5.0 billion portfolio consisting of 148 hotels with over 22,000 guestrooms spread across 37 states and 106 cities. Operating hotels under multiple renowned brands such as Marriott and Hilton, MCR employs over 7,000 team members nationwide, reflecting its significant influence and presence in the hospitality sector.

MCR is recognized for its innovation, garnering accolades such as being named one of Fast Company’s 10 Most Innovative Travel Companies of 2020. The company has also received prestigious awards like the Marriott Partnership Circle Award and the Hilton Legacy Award for Top Performer, underscoring its commitment to operational excellence and guest satisfaction. The TWA Hotel at New York’s JFK Airport, a project by MCR, has earned multiple honors including the Development of the Year Award at The Americas Lodging Investment Summit and the American Institute of Architects national Architecture Award.

At one of its properties, the Glen Allen VA HGI Hotel, MCR upholds universal role standards centered on cleanliness and friendliness to provide guests with a welcoming, safe, and well-maintained environment. The hotel emphasizes happy guests, spotless cleanliness, consistent product and service quality, and strong teamwork as pillars of its service philosophy. The General Manager plays a critical role in ensuring these standards are met through daily supervision, active team member development, quality assurance, adherence to schedules, and effective communication both internally and with guests.

The General Manager at Glen Allen VA HGI is tasked with overseeing the entire hotel operation to ensure that every room is online and in perfect condition each day and night. This includes conducting daily walk-throughs of guest rooms and public spaces, ensuring cleanliness and functional mechanical equipment, onboarding and training new staff, managing audits and reports, and maintaining compliance with safety standards. The role demands leadership skills to foster a culture of learning, teamwork, and exceptional guest service. The manager must be capable of responding promptly and effectively to guest feedback, ensuring brand standards are met, and coaching team members for continuous improvement.

Team members under this leadership are expected to engage positively with guests, maintain clean and organized workspaces, follow operational checklists meticulously, and communicate effectively. The position requires handling multiple responsibilities from purchase order processing and invoice management to inventory control, all while maintaining a high standard of hospitality.

This role requires a candidate with a can-do attitude, strong communication skills, and the ability to manage stressful situations calmly and efficiently. The ideal candidate is knowledgeable in hospitality operations, capable of using technology proficiently, and committed to upholding brand and company standards. Educational qualifications such as a Bachelor’s or Associate’s Degree and prior supervisory experience in the hospitality industry are preferred. The position mandates legal age compliance and a valid driver’s license, along with flexibility in scheduling to meet hotel demands including evenings, nights, weekends, and holidays.

MCR offers a competitive benefits package including hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, career advancement opportunities, and health, dental, and vision insurance for eligible full-time employees. This comprehensive package highlights MCR’s dedication to employee satisfaction and growth, making it an attractive employer in the hospitality field. Working at MCR means contributing to a highly respected company committed to delivering outstanding guest experiences and maintaining its position as an industry leader.