General Manager

HHM Hotels is a distinguished hotel management company renowned for its commitment to excellence and hospitality. As a leader in the hospitality industry, it focuses on delivering exceptional guest experiences while fostering a positive and inclusive work environment for its employees. HHM Hotels operates various properties and prides itself on upholding the highest standards of service, operational efficiency, and employee development. The company is known for empowering its team members to grow their careers and promoting a culture centered on collaboration, respect, and continuous improvement. This equal-opportunity employer embraces diversity and is dedicated to providing a supportive workplace where everyone can thrive and contribute to the brand’s success.

The Courtyard Tyler, part of the HHM Hotels portfolio, is seeking a dynamic and visionary General Manager to lead the property’s team. This employment opportunity involves full management of all hotel operations to maximize profits and achieve the highest possible guest satisfaction. The General Manager will be responsible for balancing commercial performance with brand hospitality standards, ensuring both financial and operational goals are met. Key responsibilities include leading and mentoring a diverse team while cultivating a culture of collaboration, innovation, and accountability to drive outstanding performance.

In this role, the General Manager will oversee all facets of the hotel operation, including front office, housekeeping, and maintenance, while implementing best practices to maintain quality and safety standards. The successful candidate will actively optimize revenue streams, control expenses, and adhere to budgets by analyzing financials and taking corrective actions when necessary. There is a strong emphasis on enhancing guest experiences through personalized service and rapid resolution of any issues to exceed expectations.

Employee development forms a significant focus area, with the General Manager fostering continuous learning and growth opportunities for team members, enabling career advancement within the organization. This leadership position offers a clear growth path, progressing potentially from Area General Manager to Regional Director of Operations and Vice President of Operations. HHM Hotels supports its employees by providing a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, 401k matching, life insurance, travel discounts, commuter benefits, bonuses, wellness programs, professional development opportunities, and technology reimbursements.

The successful candidate will have an Associate or Bachelor’s Degree in Business, Hospitality, or a related field and prior hotel management experience. The work environment requires standing for extended periods, physical activity such as walking, lifting up to 25 pounds, bending, and occasional travel. The company culture is rooted in five core beliefs: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. Joining HHM Hotels means being part of a team that values excellence, integrity, and innovation while committing to providing outstanding hospitality services.