Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

flexible scheduling
Paid Time Off
hotel discounts
Free room nights
Medical insurance
Dental Insurance
Vision Insurance
Prescription coverage
Life insurance
Disability insurance
Team Member Assistance Program
Company-matched 401(k)
quarterly bonuses
Semi-annual bonus based on hotel and company performance

Job Description

Drury Hotels is a renowned hospitality company dedicated to providing exceptional guest experiences through outstanding service and well-maintained properties. Located at 5505 Mills Civic Parkway in West Des Moines, Iowa, Drury Hotels has built a reputation for fostering a positive work environment where employees are valued and encouraged to grow professionally. As a part of the hospitality industry, Drury Hotels specializes in delivering memorable stays for guests by combining comfortable accommodations with attentive and personalized customer service. The company is recognized nationally, ranking among Newsweek's America's Greatest Workplaces in 2025, signifying its commitment not only to guests but also to its team members.

Joining Drury Hotels means more than just securing a job – it means becoming part of a family where you belong, professionally and personally. The company emphasizes work-life balance by offering flexible scheduling, paid time off, hotel discounts, and free room nights. This approach helps employees maintain a healthy balance between work responsibilities and personal life. Moreover, Drury Hotels invests in the health and well-being of its employees with comprehensive medical, dental, vision, prescription, life insurance, disability coverage, and a Team Member Assistance Program for additional support.

The role available is that of a General Manager within Drury Hotels' operations leadership team. This full-time leadership position requires someone who is passionate about delivering high-quality guest experiences and has the ability to lead a diverse team across various departments within the hotel. The General Manager will take the helm in driving the hotel's success by overseeing operational performance, managing budgets, and fostering a culture of excellence and continuous improvement. Key to this role is the commitment to developing and coaching team members, ensuring their growth and success which in turn fuels the overall performance of the hotel.

Compensation for this role reflects the importance of the position, including eligibility for semi-annual bonuses based on both hotel and company-wide performance. Additionally, the company matches 401(k) contributions, demonstrating its dedication to the long-term financial security of its employees. With over 200 internal promotions in the past year, Drury Hotels underscores its commitment to career progression and providing opportunities for professional development through mentorship, cross-training, and management training programs.

The General Manager will be responsible for maintaining high standards in service, quality, and profitability. They will be expected to lead by example, embedding quality assurance best practices within the team’s daily operations and applying critical thinking skills to navigate challenges proactively. This role is ideal for someone with hospitality or business education, supervisory experience, and a passion for serving others that goes beyond ordinary expectations. Drury Hotels invites dedicated professionals to rise, shine, and work happy in a supportive and inspiring environment that rewards dedication and fosters success.

Job Requirements

  • Passion to serve others and exceed guests' expectations
  • Bachelor's degree in hospitality, business, or related field preferred
  • Minimum of three-year supervisory experience with demonstrated leadership success
  • Hotel experience preferred

Job Qualifications

  • Bachelor's degree in hospitality, business, or related field preferred
  • Minimum of three-year supervisory experience with demonstrated leadership success
  • Hotel experience preferred
  • Passion to serve others and exceed guests' expectations

Job Duties

  • Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
  • Recruit, train, develop, and coach team members to excel in their career growth
  • Deliver on key business metrics of quality, service, profitability, and team
  • Assist in developing an annual operating budget and ensure the hotel meets and or exceeds expectations
  • Role model quality assurance best practices each day with the team and consistently meet or exceed all measures
  • Apply strong critical thinking skills to adeptly navigate challenging situations, proactively address issues, and demonstrate commitment to continuous improvement

Job Criteria

Experience

Mid Level (3-7 years)


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