General Manager

Charleston, SC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

performance bonuses

Job Description

Aramark is a globally recognized provider of food services, facilities management, and uniform services, operating in 15 countries worldwide. Established as a leader in delivering exceptional service to millions of guests daily, Aramark is rooted in service and united by a clear mission: to make a positive impact on employees, partners, communities, and the planet. The company thrives on fostering an inclusive work environment where every employee enjoys equal employment opportunity and is free to participate fully, without discrimination based on race, color, religion, age, sex, gender identity, disability, or any other protected characteristic. Aramark embraces diversity and promotes a culture that nurtures professional growth and personal development, ensuring that its workforce is well-equipped to meet the dynamic needs of its clients.

The General Manager role at Aramark is a pivotal leadership position that involves planning, managing, and guiding multiple contracted services for clients, typically generating revenue between $2 million and $15 million or more. This multifaceted role requires an operations-focused manager to oversee a variety of services that may include food services, facility support, custodial operations, retail, lodging, transportation, and more depending on the client engagement. As a General Manager, you will lead a dedicated team responsible for delivering excellent service, forging strong client relationships, and meeting financial and operational goals.

In this role, you are expected to blend operational expertise with effective hands-on management to ensure smooth day-to-day operations. You will assess performance, identify service improvement opportunities, and drive initiatives that increase employee satisfaction and customer delight. Building and developing a capable management team and staff is crucial in achieving the organizational objectives tailored to each client’s unique needs.

A key aspect of the General Manager’s responsibilities is budget management and financial oversight. Collaborating with finance teams, the manager will design and implement strategies to optimize financial performance without compromising operational productivity or quality of service. Compliance is another critical dimension, requiring strict adherence to local, state, and federal regulations while maintaining Aramark’s high standards of operation, safety, and ethical conduct. The role demands a leader who is savvy in financial controls, contract interpretation, and service industry best practices.

Aramark values leaders with entrepreneurial spirit who are adept at identifying growth opportunities within contract terms and operational constraints. The General Manager must excel in communication, building positive stakeholder relations, and leading through others. Physical demands such as lifting, bending, and extended periods of walking or standing may be part of the role, ensuring hands-on involvement and presence at client sites.

Joining Aramark means becoming part of a vibrant company dedicated to your professional development, passionate about service excellence, and committed to making a difference in the community and the environment. Whether you seek new challenges, a supportive workplace culture, or career advancement, the company offers a platform to achieve your full potential.

Job Requirements

Bachelor's degree or equivalent experience
Proven experience in managing multi-service contracted operations
Strong leadership and team building skills
Excellent communication and interpersonal skills
Solid financial acumen and budget management experience
Ability to interpret and apply contract requirements effectively
Commitment to compliance with safety and operational standards
Willingness to meet physical demands including lifting and extended standing
Ability to work in a dynamic, client-focused environment

Job Qualifications

Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management
Ability to focus on client and customer services, entrepreneurship and building and growing a strong business
Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff
Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues
Meaningful experience in service industry, contract services, or hospitality environment
Proven ability leading through other managers
Experience in creating and managing a department budget, financial controls and analysis
Experience crafting product sales strategies and implementing operational programs and initiatives

Job Duties

Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations
Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction
Builds, develops, and leads a management team and staff capable of carrying out organizational objectives
Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations
In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity
Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports
Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times