General Manager

Aramark Sports & Entertainment is a leading provider of food and beverage services and facility management at large venues and multi-sport complexes. Known for delivering exceptional guest experiences and operational excellence, Aramark operates in 15 countries, serving millions of guests daily. The company is committed to sustainability, community involvement, and creating a diverse and inclusive workplace where every employee can thrive. With a strong focus on innovation and client partnership, Aramark continues to grow its presence in the sports and entertainment sector by managing complex venues and orchestrating memorable events.

The General Manager role at Aramark Sports & Entertainment in Cincinnati, Ohio, presents a unique leadership opportunity at a large multi-sport complex. This position involves comprehensive responsibility over food and beverage operations that generate multi-million dollar revenues. As the General Manager, you will oversee large-scale concessions, catering, and premium dining services, supporting high-profile sports events, concerts, and other special occasions. Reporting to senior leadership, you will lead a team of salaried managers and be instrumental in achieving operational and financial targets. This is a salaried position ranging from $80,000 to $85,000 annually, with eligibility for performance-based bonuses.

In this role, you will act as the primary point of contact for client relationships, ensuring alignment with their vision while delivering top-quality service experiences. Leadership is key, as you will manage a large team across multiple units and operational concepts. The job demands a strong blend of hands-on execution and strategic thinking, including developing new service concepts aimed at increasing revenue streams in public foods, premium services, and catered events. You will collaborate with senior executives, including the Senior General Manager and the regional Vice President of Operations, to drive business development and growth initiatives.

Ideal candidates bring at least five years of significant venue or multi-unit management experience, with proven financial acumen including direct Profit and Loss accountability. Experience in premium and concession management is highly desirable. Successful General Managers operate effectively in high-volume, fast-paced environments, demonstrating strong leadership that motivates and develops teams. This role also requires adaptability to changing demands, excellent communication skills, entrepreneurial spirit, and a passion for food and beverage service excellence.

The position often involves long or flexible hours, including evenings, weekends, and holidays, with a physical element involving lifting, bending, pushing, pulling, and extended periods of walking or standing. The company supports employees with comprehensive benefits including medical, dental, vision, retirement savings, and paid time off. Aramark fosters an inclusive culture where diversity is valued and equal opportunity is paramount, ensuring a welcoming workplace for all employees. Joining Aramark means becoming part of a global team dedicated to creating extraordinary experiences for guests and offering rewarding career growth for employees.