General Manager

Fresh Dining Concepts, LLC is a dynamic company specializing in the retail food service industry, operating well-known brands such as Auntie Anne's and Cinnabon. As a leader in the quick-service food sector, Fresh Dining Concepts offers a variety of delicious baked goods and snacks in high-traffic retail environments, including malls and shopping centers. The company is dedicated to delivering exceptional guest experiences through quality products, innovative marketing strategies, and superior customer service. With a strong emphasis on operational excellence, the company nurtures a culture of collaboration, integrity, and continuous improvement. Fresh Dining Concepts is committed to supporting its employees and promoting a workplace that values diversity, safety, and professional development.

The Store Manager role at Fresh Dining Concepts is a pivotal leadership position responsible for managing all day-to-day operations of a retail store location. Reporting directly to the District Manager, the Store Manager oversees a team including Assistant Store Managers, Shift Supervisors, and Crew Members. This role requires strong management skills and a hands-on approach to ensure that financial targets such as sales goals, labor, and food costs are consistently met or exceeded. The manager will be instrumental in driving profitability by carefully monitoring expenses and optimizing operational processes while maintaining high standards for guest satisfaction and product quality.

A key responsibility of the Store Manager is to lead and develop the store’s workforce. This includes recruiting, hiring, training, and evaluating staff performance, as well as scheduling to ensure adequate coverage and efficient operations. The Store Manager fosters a positive work environment by providing clear expectations, coaching, and disciplinary measures when appropriate. The position often requires making critical decisions related to staffing, inventory management, financial controls including cash handling, and safety and security compliance.

Operational duties extend to overseeing inventory levels and reducing waste without compromising quality, maintaining equipment and facilities, and ensuring compliance with corporate policies and relevant federal, state, and local regulations, including OSHA, EPA, ADA, and food safety laws. The role also involves coordinating and executing promotional, marketing, and community engagement initiatives in collaboration with the District Manager.

Furthermore, the Store Manager is expected to be a visible and active leader on the floor, working alongside team members during peak business hours. The role demands excellent communication skills, financial acumen, and the ability to manage stressful situations effectively. Essential physical demands include prolonged periods of standing, walking, bending, and lifting heavy items, reflecting the fast-paced, hands-on nature of the work environment.

Employment is full-time, with a flexible schedule that includes nights, weekends, and holidays. The role is classified as exempt except in California, where the exemption status is non-exempt. Candidates should be prepared to work a minimum of 45 hours per week. Fresh Dining Concepts offers a competitive salary commensurate with experience and qualifications. This position plays a critical role in delivering a memorable guest experience while ensuring operational success and team development within the retail food service space.