General Manager

Home2 Suites Chicago River North is a premier extended-stay hotel located in the vibrant heart of Chicago. As part of the Home2 Suites brand, which is known for delivering innovative and comfortable lodging options, this property caters to travelers seeking a blend of convenience, comfort, and modern amenities. Home2 Suites is a forward-thinking hospitality company that prioritizes guest satisfaction, team development, and operational excellence. Its reputation for providing a welcoming and inclusive environment makes it a desirable destination for business and leisure travelers alike.

This position invites a seasoned hospitality professional to take on the critical role of leading and managing hotel operations at Home2 Suites Chicago River North. The General Manager is pivotal in steering the property towards achieving financial success while maintaining the highest standards of guest service and operational efficiency. This full-time role offers an attractive salary range of $135,000 to $145,000 per year, reflecting the importance and scope of the responsibilities.

The General Manager will serve as a dynamic leader, inspiring and mentoring a diverse team to foster a culture grounded in collaboration, innovation, and accountability. This role demands setting clear and measurable expectations, guiding team members to deliver exceptional results and continuously enhancing the hotel’s service standards. The focus on guest experience is paramount; the manager will ensure personalized and seamless services to elevate guest satisfaction and promptly address any concerns to maintain a superior hospitality experience.

Additionally, the General Manager will oversee the hotel’s financial performance, designing and implementing strategies to maximize revenue, control costs, and meet budgetary objectives. Regular financial analysis will be essential to drive corrective actions and optimize operational efficiency. Overseeing all operational aspects, including front office, housekeeping, and maintenance, the manager will enforce best practices to maintain quality and safety compliance.

Employee development is a key priority within this role. The General Manager will cultivate a learning-oriented environment, supporting professional growth and career advancement within the organization. The hospitality leader will be instrumental in shaping an empowered, knowledgeable workforce committed to excellence.

The work environment requires a physically active presence, including standing for long periods, walking, lifting, and occasionally traveling. Recognizing the demands of the role, Home2 Suites provides a comprehensive benefits package to support its team members’ well-being and professional development.

Home2 Suites Chicago River North is proud of its ethos expressed through the principles: 'People Are Our Capability,' 'Hearts That Serve,' 'Only Excellence,' 'Stay Nimble,' and 'Own It.' This philosophy underscores the company’s dedication to exceptional service, respect, agility, and ownership at every organizational level.

The General Manager position offers a clear growth path from Area General Manager to Regional Director of Operations and eventually to Vice President of Operations, providing abundant opportunities for career advancement within the hospitality sector.