General Manager

This job opening is with a hotel independently owned and operated by LTS Hospitality Management, a franchisee separate from Marriott International and its subsidiaries. This distinction means that employment policies, hiring, termination, staffing, compensation, benefits, and other employment terms are solely controlled by the franchisee and not Marriott. Candidates applying for this position will be employed by the franchisee, not by Marriott. The hotel caters to guests seeking quality service and a comfortable stay, and it is part of the hospitality industry, focusing on lodging, guest services, and operational excellence.

The role of the Hotel General Manager is pivotal in running the hotel efficiently and profitably. This position involves overseeing all facets of hotel operations, including front office, housekeeping, food and beverage services, and maintenance. The General Manager is tasked with ensuring operational efficiency, financial performance, compliance with relevant laws and company policies, and above all, delivering outstanding guest experiences. The individual in this role manages departmental heads and staff, establishes and monitors budgets, maximizes occupancy and revenue, and strives to maintain the highest standards of cleanliness, safety, and service.

This role demands strong leadership capabilities to foster a productive and motivated team and develop positive working relationships across the organization. The General Manager must also be skilled in financial management, employing strategies for revenue maximization and cost control, as well as be adept in handling guest relations to ensure satisfaction and handle complaints or escalations proficiently. Furthermore, the role includes collaborating with sales and marketing teams to enhance bookings through promotional strategies and market analysis, while also maintaining compliance with health and safety regulations and licensing requirements. Strategic planning and regular reporting to owners or corporate management are additional responsibilities, signifying the role's importance in the overall growth and success of the hotel.

Candidates should possess a bachelor's degree in Hospitality Management, Hotel Administration, Business Administration, Tourism Management, or a related field. Prior experience of two to five years in hotel management is preferred, alongside a proven track record of skills including leadership, financial and revenue management, customer service, communication, problem-solving, and sales and marketing acumen. The use of technical systems such as Property Management Systems (PMS), revenue management tools, Microsoft Office Suite, and hotel accounting software is essential for managing operations and financial reporting effectively.

The position offers an annual salary range between $65,000 to $75,000. Benefits include health, dental, and vision insurance, paid time off, holiday pay, and performance bonuses. LTS Hospitality Management promotes an inclusive work environment and is an equal opportunity employer dedicated to diversity and fairness.