General Manager

Scottsdale, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $140,000.00 - $155,000.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

performance bonuses

Professional development opportunities

Job Description

About the Establishment: This hotel is a prominent hospitality establishment focused on delivering exceptional guest experiences while maintaining high financial performance and operational standards. As part of a respected brand, the hotel prides itself on its commitment to service excellence, community engagement, and employee development. The property offers a range of amenities and caters to diverse clientele, ensuring comfort and quality throughout their stay. With a dynamic team and a customer-centric approach, the hotel continually strives to exceed expectations and uphold the brand's reputation in the competitive hospitality industry.

About the Role: The Hotel General Manager (GM) is a key leadership role responsible for overseeing all facets of the hotel's operations. This position demands a strategic visionary who can lead multiple departments, drive financial success, and uphold brand and operational standards. The GM will be instrumental in fostering a positive work environment that encourages staff development and high performance. Managing budgets, controlling costs, and maximizing revenue are critical components of this role, aligned with the hotel’s profitability targets. Guest satisfaction remains a top priority, with the GM ensuring that feedback is monitored closely and service improvement plans are effectively implemented. As the primary ambassador of the hotel, the GM will build strong relationships not only with guests but also with employees, ownership groups, community partners, and brand representatives. This role also involves managing compliance with all relevant laws, safety regulations, labor requirements, and company policies. Additionally, the GM will collaborate with sales and marketing teams to drive occupancy and market share growth, oversee property maintenance and capital improvements, and handle escalated guest concerns efficiently. The ideal candidate will possess strong leadership, communication, and problem-solving skills, and have experience with property management systems and financial reporting tools. A bachelor's degree in hospitality management or a related field is preferred, combined with significant experience in hotel management. This is a full-time leadership opportunity within the hospitality sector offering a challenging yet rewarding environment for a driven professional committed to excellence and continuous growth.

Job Requirements

Bachelor's degree in hospitality management, business administration, or related field preferred
5+ years of progressive hotel management experience with at least 2 years in a senior leadership role such as GM, AGM, or Director of Operations
F&B experience required
Strong financial acumen with proven success in budgeting, forecasting, and P&L management
Demonstrated leadership, team building, and employee development skills
Excellent communication, negotiation, and interpersonal abilities
Strong problem-solving and decision-making skills
Experience with property management systems (PMS), financial reporting tools, and Microsoft Office Suite
Knowledge of brand standards and ability to maintain compliance
Ability to thrive in a fast-paced environment and adapt to changing demands
Valid Drivers’ License and insurability to operate company vehicles
Bilingual skills are a plus
Ability to stand, walk, and move throughout the property for extended periods up to 8 hours
Frequent use of computer systems, phones, and office equipment
Occasionally lift or carry items up to 25 pounds
Ability to work long or irregular hours including evenings, weekends, and holidays as business demands
Must maintain a professional appearance and presence at all times

Job Qualifications

Bachelor's degree in hospitality management, business administration, or related field preferred
5+ years of progressive hotel management experience with at least 2 years in a senior leadership role such as GM, AGM, or Director of Operations
F&B experience required
Strong financial acumen with proven success in budgeting, forecasting, and P&L management
Demonstrated leadership, team building, and employee development skills
Excellent communication, negotiation, and interpersonal abilities
Strong problem-solving and decision-making skills
Experience with property management systems (PMS), financial reporting tools, and Microsoft Office Suite
Knowledge of brand standards and ability to maintain compliance
Ability to thrive in a fast-paced environment and adapt to changing demands
Valid Drivers’ License and insurability to operate company vehicles
Bilingual skills are a plus

Job Duties

Lead, manage, and motivate all hotel departments ensuring alignment with company goals and brand standards
Oversee daily hotel operations of all departments
Drive financial performance by managing budgets, controlling costs, maximizing revenues, and achieving profitability targets
Monitor guest feedback and implement service improvement plans to ensure exceptional guest satisfaction
Recruit, hire, train, and develop department leaders and line employees
Establish performance goals, conduct evaluations, and hold staff accountable
Ensure compliance with company policies, brand requirements, local laws, and safety regulations
Collaborate with sales and marketing teams to drive occupancy, RevPAR, and market share growth
Oversee property maintenance and capital improvement projects to ensure quality standards
Develop and maintain strong relationships with ownership groups, community partners, and brand representatives
Handle escalated guest concerns and resolve operational challenges effectively
Represent the hotel at industry, community, and brand-related events
Ensure compliance with all labor requirements, federal, state, local requirements, company policies and procedures
Ensure compliance with OSHA and Worker’s Compensation programs including reporting and training
Manage all hiring practices, discipline, and terminations in accordance with company SOPs
Responsible for all human resource functions on property including performance management, recruiting, hiring, onboarding, payroll administration, dispute resolution, and progressive discipline