General Manager

Aramark Sports & Entertainment is a prominent division within Aramark, a global leader in food services, facilities management, and uniform services. Operating in 15 countries and serving millions of guests daily, Aramark is deeply rooted in service and united by a clear purpose: to make a positive impact on employees, clients, communities, and the planet. The company prides itself on fostering an inclusive and equitable work environment, welcoming diverse talent, and offering every employee the opportunity to grow professionally and personally. With a commitment to innovation, sustainability, and community engagement, Aramark is not just a service provider but a dedicated partner to many large venues, sporting events, and entertainment complexes worldwide.

The position of General Manager at Aramark Sports & Entertainment in Cincinnati, Ohio, is an exciting leadership opportunity within a large multi-sport complex. This role is pivotal in managing comprehensive food and beverage operations including concessions, catering, and premium dining services within a high-volume, fast-paced environment. As General Manager, you will be responsible for overseeing multiple contracted services with multi-million dollar revenues, ensuring the delivery of exceptional service that aligns with client objectives and satisfies guest expectations. This role involves hands-on leadership, strategic planning, and robust financial management to meet defined operating goals and maximize profitability.

Your leadership will extend through a diverse team of salaried direct reports, including managers and operations staff managing various food and beverage outlets. You will partner closely with senior leadership, including the Senior General Manager and the region’s Vice President of Operations, to craft and execute strategies that foster business growth, enhance customer experience, and drive operational excellence. Candidate success hinges on strong client relationship management, the ability to innovate promotional concepts for revenue enhancement, and a focus on maintaining safety and compliance at all times.

This is a salaried position, ranging from $80,000 to $85,000 annually, with additional bonus opportunities contingent upon meeting financial and performance goals. Aramark emphasizes a culture of continuous improvement where developing new skills and adapting to the dynamic demands of event management is essential. The role requires flexibility including working evenings, weekends, and holidays to support events such as large sports games, concerts, and special catering functions.

At Aramark, you are not only joining a highly respected company but also a team dedicated to leadership development and innovative service delivery in the sports and entertainment industry. Working here means becoming part of a forward-thinking organization that values entrepreneurship, sustainability, and the positive impact its operations have on guests and communities alike.