General Manager

Caribou Coffee is a well-established coffeehouse chain known for creating day-making experiences that spark a chain reaction of GOOD. Founded with a passion for quality coffee and community connection, Caribou Coffee emphasizes three core priorities in its operations: Team, Guest, and Business. The company's culture is centered around fostering a positive environment where employees can be themselves, form meaningful relationships, and impact their community positively while delivering outstanding coffee experiences. With a strong commitment to inclusion and equal opportunity, Caribou Coffee offers a supportive workplace that values diversity and the growth of its employees. The brand is renowned for its welcoming stores and high standards in customer service, quality, and operational excellence. Working at Caribou Coffee means being part of the "Bou Crew"—a team that values support, fun, ownership, and serving with love.

The role of General Manager at Caribou Coffee is pivotal in driving the store's financial performance, team engagement, and guest satisfaction. This full-time position requires a dedicated leader who can manage the store’s operations effectively while nurturing a healthy, engaging culture where every team member clearly understands their role and responsibilities. The General Manager is responsible for setting expectations, holding the team accountable, and leading efforts to deliver exceptional guest experiences. Success in this role involves maximizing sales and traffic growth opportunities and inspiring the team to embrace Caribou’s core values. The General Manager acts as a role model, embodying the company’s purpose to create day-making experiences that foster positive energy and service.

Key responsibilities span across team leadership, guest experience, and business management. The General Manager ensures the store is fully staffed and schedules are managed efficiently, encourages team member development through coaching and training, and ensures adherence to company policies and safety standards. On the guest side, the manager leads by example to inspire the team to deliver exceptional service, resolve customer relations issues promptly, and drive guest satisfaction and loyalty through actionable strategies. From a business perspective, the General Manager takes ownership of store performance by focusing on sales, profitability, inventory, and resource management, financial oversight, and operational excellence. The role also demands commitment to rigorous standards in food safety, sanitation, and health protocols.

This position offers a competitive hourly wage ranging from $20.82 to $39.77, subject to local and state minimum wage regulations. It requires the flexibility to work overview hours including early mornings, evenings, weekends, and holidays. Physical demands include standing for extended periods, lifting up to 50 pounds, and other activities typical of a dynamic retail environment. Caribou Coffee is dedicated to fostering an inclusive workplace and accommodates individuals with disabilities or special needs.

Overall, the General Manager role at Caribou Coffee is an exciting opportunity for experienced leaders passionate about coffee culture, community, and delivering outstanding customer experiences in a collaborative and supportive environment. This position is integral in shaping the store’s success and maintaining Caribou’s reputation as a beloved coffee destination.