General Manager

Five Star Parks & Attractions is a rapidly expanding family entertainment platform with a presence across thirteen states and twenty-seven parks under eleven unique brands including Adventure Ziplines of Branson, Celebration Station, Craig's Cruisers, Fun Land, LazerPort, Malibu Jack's, Scene75, SpeedZone, The Track Family Fun Parks, Xtreme Racing Branson, and Xtreme Racing Pigeon Forge. The company offers diverse entertainment options such as go-karts, indoor coasters, bowling, laser tag, ziplines, raceways, ropes courses, arcades, mini golf, full-service kitchens, full bars, and extensive birthday party services. The core promise to guests is a safe, clean, and fun environment for families, ensuring these priorities are maintained consistently across all locations.

The role of General Manager at Five Star Parks represents a significant career opportunity for experienced casual dining restaurant operators looking to expand their leadership scope into a high-volume, multi-revenue line family entertainment setting. This is a salaried position that demands both operational excellence and comprehensive leadership, combining restaurant management skills with the dynamic demands of entertainment attractions and event sales. The General Manager will have full ownership of the park’s operations, encompassing front of house (FOH), back of house (BOH), attractions, games, retail, parties, and corporate events, managing a large team of both salaried managers and hourly crew.

This role is highly active and requires at least 70% of the shift on the floor, engaging directly with guests and team members to ensure top-tier service and operational efficiency. Responsibilities include running expos, walking line checks, leading pre-shift meetings, and actively coaching staff. The General Manager will also manage forecasting, scheduling, ordering, and vendor relations. Reporting directly to the Regional Vice President of Operations, this is a leadership development role built not just for keeping the park running smoothly but for preparing for advancement within the company.

The scope of responsibility includes managing a substantial Profit & Loss (P&L) with attention to prime costs, labor percentages, food and beverage costs, and EBITDA. There is a strong emphasis on multi-revenue stream modeling that includes food service, attractions, games, and parties, requiring the ability to forecast and defend variances effectively. Candidates should be fluent with financial metrics and capable of building labor plans to the quarter-hour.

Leadership duties extend to hiring, onboarding, and developing a sizeable staff, including building a solid management bench to support operational growth. The environment demands a leader who is comfortable handling fast-paced, dynamic situations from power outages to large parties, ensuring service recovery is handled promptly and effectively. The expectation to uphold the highest brand standards through audits, secret shops, and safety drills is paramount. The General Manager also represents the park as the local community face, fostering relationships with schools, leagues, chambers of commerce, local media, and corporate clients to grow group bookings and events.

Five Star Parks provides a competitive compensation package including a base salary plus performance bonuses tied to sales, prime cost, EBITDA, and guest satisfaction scores. Benefits include full medical, dental, and vision coverage, 401(k) plans, paid time off, and unique perks like free play for employees and their families. The company values professional development, offering leadership training, mentorship, cross-brand exposure, and clear pathways for career progression from General Manager to Multi-Unit GM, Regional Director, Acquisition Integration Lead, or Corporate Operator roles.

This position offers not only a challenging and rewarding job in a family-focused entertainment environment but also a chance to join a private-equity-backed business poised for significant national growth. Five Star Parks & Attractions values character, talent, and dedication, promoting inclusivity and equal opportunity in hiring practices. The company encourages applicants who are hungry, coachable, and proud to own their numbers. General Managers are central to the company’s success and growth, making this a rare and exciting opportunity for those seasoned restaurant operators ready to elevate their careers in a fun and dynamic setting.