General Manager

Five Star is a leading family entertainment and casual dining operator with a footprint spanning eleven brands, twenty-seven locations, and thirteen states. This company is distinguished by its unique blend of casual dining atmosphere infused with exciting amusement park elements such as arcades, attractions decks, party sales teams, and redemption counters. The brand is committed to providing a consistently safe, clean, and fun experience for every guest who walks through its doors, emphasizing a vibrant company culture that truly prioritizes these values. Five Star’s operations are expansive yet strongly community-focused, maintaining high standards across all locations to offer diverse entertainment and dining options in a variety of markets.

Joining Five Star as a General Manager means stepping into a dynamic, fast-paced, and multi-revenue line role that expands well beyond the traditional restaurant environment. The General Manager is the ultimate leader of each site, accountable for the entire operation, encompassing full profit and loss ownership, overseeing front of house (FOH), back of house (BOH), attractions, games, retail, parties, and corporate events. This leadership role involves owning the financial, operational, and customer experience aspects of the business, requiring a hands-on management style with more than 70% of the work spent on the floor engaging with team members and guests directly.

The scope of responsibility includes mastering and managing prime cost, labor percentages, food and beverage costs, controllables, and EBITDA alongside multiple revenue centers, ensuring productivity and profitability in all areas. General Managers are expected to use their expertise in P&L management, team leadership, forecasting, scheduling, inventory management, and vendor relations to operate a high-volume casual dining and entertainment complex with Olive Garden-like volume and a Dave & Buster’s style mix.

Five Star’s General Managers lead both salaried managers and large hourly crews, fostering a culture of developing young talent, many of whom are teenagers or college students taking their first step in the workforce. The ability to coach, motivate, and promote these hourly team members is critical, as is maintaining strict adherence to brand standards, service quality, speed of service, and safety protocols. Daily responsibilities include leading pre-shift meetings, running expo during busy times, managing guest recovery, and meticulously hitting secret shop scores, NPS, and Google review targets to ensure an exceptional guest experience.

This role is not for those seeking a desk job; rather, it calls for an energetic and visible leader who thrives in a challenging environment marked by variables such as party turnover timings, prize counter management on busy days, and multiple operational facets running simultaneously. The General Manager collaborates closely with a Regional Vice President of Operations who has progressed through the ranks in a similar role, providing mentorship and a clear career advancement path within the company.

Five Star offers a career trajectory for ambitious leaders ready to grow into multi-unit management, regional leadership, corporate operator roles, or new-build and acquisition integration positions. Candidates with a background of five or more years in casual dining or related hospitality fields, strong financial fluency, people-centric leadership, and a commitment to standards and calm crisis management will find this an ideal environment to excel and advance. Tech-savvy experience with POS systems, scheduling software, and inventory tools enhances success in this fast-moving operational landscape.

In summary, the General Manager at Five Star is a high-impact role blending restaurant management with family entertainment operations, offering a unique leadership opportunity with substantial responsibility, a supportive culture, and significant potential for professional growth within a respected industry leader.